This topic

slow connection

Tyke107 — Thu, 04 Jun 2020 07:07:47 GMT

I'm having problems connecting to all sites and web pages on all devices. The only way I've got on here without it timing out is connecting to Fon. Done a speed test (took ages to load) and it says I'm connected at between 19 and 23mbps so I'm stumped?? anyone got any ideas???

Re: slow connection

CJT80 — Thu, 04 Jun 2020 07:27:15 GMT

@Tyke107

Good Morning,

What device/s are you using to load the pages, and how are you connecting WiFi or Wired?

If it's WiFi it maybe the channel that needs changing. This can be done on any BT Hub just depends which one you have.

Re: slow connection

Tyke107 — Thu, 04 Jun 2020 07:44:18 GMT

phones, laptops and TV box all running like this and the TV box is through ethernet cable. Not which router I have but it's a couple of years old. I'm just confused as to why it's happening seeing as a speed test says it's running at it's normal speed???

Re: slow connection

CJT80 — Thu, 04 Jun 2020 07:46:38 GMT

@Tyke107

what router is it?

If you post the model one of the other members can adv how to check the speed at the router.

Re: slow connection

Tyke107 — Thu, 04 Jun 2020 09:34:43 GMT

it's a BT smart hub but it's just the wifi that's not working properly on all devices.

Re: slow connection

imjolly — Thu, 04 Jun 2020 09:43:10 GMT

if hh6 then probably start with factory reset - press recessed button on back and hold 20/30 secs until lights flash

when hub restarts then turn off smart setup

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

then I would split the 2.4/5ghz networks and also select channels manually

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-do-i-split-my-bt-hub-s-ssid--wireless-network-name--

Re: slow connection

Tyke107 — Thu, 04 Jun 2020 10:17:24 GMT

just tried that but no joy. Ethernet seems to be working fine but having to log into BT FON to be able to reply on here through wifi

Re: slow connection

imjolly — Thu, 04 Jun 2020 10:24:28 GMT

post hub stats go to advanced settings then technical log information

Re: slow connection

Tyke107 — Thu, 04 Jun 2020 13:09:16 GMT

Product name:Smart Hub

Serial number:+088044+1813010687

Firmware version: v0.09.06.05093-BT

Firmware updated:Mon Jul 16 07:52:15 2018

Board version:01

DSL uptime:0 days,07 Hours12 Mins07 Secs

Data rate:5.889 Mbps / 27.355 Mbps

Maximum data rate:5.867 Mbps / 27.368 Mbps

Noise margin:6.0 / 6.0

Line attenuation:36.3 / 26.8

Signal attenuation:25.7 / 23.4

Data sent / received:161.4 MB / 3.6 GB

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:Tykes

2.4 GHz wireless channel:Automatic (Smart Wireless)

5 GHz wireless network name:Tykes-5

5 GHz wireless channel:Automatic (Smart Wireless)

Wireless security:WPA2

Wireless mode:Mode 1

Firewall:Default

MAC address:94:6A:B0:AC:18:20

Software variant:-

Boot loader:0.1.6-BT (Fri Sep 9 10:05:09 2016)

Re: slow connection

Tyke107 — Thu, 04 Jun 2020 13:40:19 GMT

because i'm not too bright when it comes to all this....i finally got a speed check done and my download is 23+mbps but my upload is between 0.05 and 0.01mbps. So looks like that could be the problem???

Re: slow connection

imjolly — Thu, 04 Jun 2020 13:47:57 GMT

your connection time is only 7hrs was that manual reset or hub dropping connection?

apart from that stats look ok

were you using wifi to try speed test? did you run btspeedtster https://www.speedtest.btwholesale.com/ must be with ethernet connection

Re: slow connection

Tyke107 — Thu, 04 Jun 2020 14:10:16 GMT

it was an ethernet test, which is the same as the wifi test. Looks like i'm gonna have to ring them

Re: slow connection

NeilO — Thu, 04 Jun 2020 18:24:10 GMT

Hi @Tyke107 I'm sorry to see you're having issues with your broadband. From the router stats you've posted the upload speed you're getting is 5.8Mbps are you sure this is not a wireless issue? Is it possible for you to post the speed test results so we can take a look at those.

Re: slow connection

Tyke107 — Thu, 04 Jun 2020 20:52:41 GMT

spoke to someone at BT and there is some kind of fault so i've gotta put up with it for 3 more days as they monitor it. Then i might something done about it. Think it is a wifi issue due to the more or less non upload speed

Re: slow connection

NeilO — Fri, 05 Jun 2020 08:55:57 GMT

Hi @Tyke107, can you try refreshing the wireless channel by following the guidance on this link?