This topic

Slow Connection

akocs4m — Thu, 04 Jun 2020 07:32:10 GMT

Hey, I my mbps drop down from averaging from 60mbps to 9mbps and i’m paying £39.99. The speed on my contract says at least 60mbps is there any way I can get back my normal speed to 50-60mbps I’ve been running 9mbps for a month now. Please Reply Thanks!

Re: Slow Connection

StuartH — Fri, 05 Jun 2020 14:25:00 GMT

Hi akocs4m

Thanks for posting can you confirm if you are connecting wirelessly or wired with an ethernet connection?

Stuart

Re: Slow Connection

imjolly — Fri, 05 Jun 2020 14:27:40 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

run btspeedtester and post results must be done with ethernet connection https://www.speedtest.btwholesale.com/

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Slow Connection

akocs4m — Fri, 05 Jun 2020 14:52:09 GMT

I'm connected through wired enthernet connection and I did check it with https://www.speedtest.btwholesale.com/ and its running at 9.46 mpbs

Re: Slow Connection

imjolly — Fri, 05 Jun 2020 14:55:24 GMT

posting the information requested will help the forum members help you. not a lot of help without information/stats

Re: Slow Connection

akocs4m — Fri, 05 Jun 2020 14:59:32 GMT

Hi, This is the status of my router and yes I did test it on https://www.speedtest.btwholesale.com/ still running at 9.46 mpbs

Re: Slow Connection

pippincp — Fri, 05 Jun 2020 15:39:15 GMT

No-one asked for the hub status page. Please post info @imjolly requested.