This topic

Fibre 2 download speed below guarantee

Anonymous — Thu, 04 Jun 2020 11:13:27 GMT

Hi all,

Recently I have noticed that my Fibre 2 download speed is a maximum of 42Mbps against a min guarantee of 47Mpbs and a "normal" expected speed of between 53 and 73 Mbps. Have seen in other discussions the need for stats so have attached also here.

Appreciate any advice on what might be happening and how I might proceed to improve this.

Thanks for any advice.

Re: Fibre 2 download speed below guarantee

pippincp — Thu, 04 Jun 2020 11:26:39 GMT

Connect to the test socket with a filter and repost the hub stats. Also try a quiet line test. 17070 option 2, best with corded phone.

Re: Fibre 2 download speed below guarantee

Anonymous — Thu, 04 Jun 2020 13:04:06 GMT

Thanks. Done as suggested, results below. Quiet line test is ok, just extremely quiet “fuzz” but nothing really.

Re: Fibre 2 download speed below guarantee

imjolly — Thu, 04 Jun 2020 13:39:49 GMT

not sure I know what you mean by 'fuzz'

the quiet line test should be exactly as it says quiet/silent with no noise whatsoever any noise on your line has a bad affect on your broadband connection

Re: Fibre 2 download speed below guarantee

Anonymous — Thu, 04 Jun 2020 13:49:37 GMT

Just rechecked. It is not totally silent, there is some very low level noise I can hear. No buzzing but definitely sort of ‘white noise‘.

Re: Fibre 2 download speed below guarantee

NeilO — Thu, 04 Jun 2020 17:57:56 GMT

@Anonymous, I'm sorry to see your broadband speed is below the minimum guarantee, the SNR margin on your download is higher than what it should be and the noise you're hearing when doing the quite line test is cause for concern and could be impacting on your broadband speeds.

Can you try connecting your Hub directly to the test socket to see if this helps improve your speed? Check out this link for more info on how to do that test.

Re: Fibre 2 download speed below guarantee

pippincp — Thu, 04 Jun 2020 18:27:15 GMT

@NeilO The OP is connected to the test socket and needs to reoprt a noisey line.

Re: Fibre 2 download speed below guarantee

NeilO — Thu, 04 Jun 2020 19:58:38 GMT

@pippincp, oops I missed that.

@Anonymous the fastest way to report a noisy line is to call 151 from your landline however I have sent you a private message if you like the moderation team to help. We're busy at the moment so it will take a couple of days to reply.

Re: Fibre 2 download speed below guarantee

Anonymous — Fri, 05 Jun 2020 08:27:36 GMT

Thanks for all responses. I will reply to your private message.

Re: Fibre 2 download speed below guarantee

JohnC2 — Mon, 15 Jun 2020 14:18:52 GMT

Hi @Anonymous I called earlier and left a brief message sorry I missed you. I wanted to check how is your connection performing since the engineer visit?

Cheers

John

Re: Fibre 2 download speed below guarantee

Anonymous — Mon, 15 Jun 2020 14:28:38 GMT

Hi John,

Sorry I missed you. Engineer advised all working as expected, nothing wrong at my end, but that there was a cap on the line which limited speed to 44Mbps and needed Openreach to rectify and he contacted someone to book it in, I thought for this morning but have heard nothing back yet. Speed is as before, I.e. approx 41/42 Mbps.

Cheers,

Bill

Re: Fibre 2 download speed below guarantee

JohnC2 — Mon, 15 Jun 2020 14:33:49 GMT

Hi @Anonymous thanks for the update. I'll go and check to see if that has been completed by Openreach and update you tomorrow.

cheers

John

Re: Fibre 2 download speed below guarantee

Anonymous — Mon, 15 Jun 2020 14:35:24 GMT

Much appreciated!

Re: Fibre 2 download speed below guarantee

JohnC2 — Tue, 16 Jun 2020 13:04:37 GMT

Hi @Anonymous I called earlier sorry I missed you again. The fault with Openreach has now been closed off. Would you please check and let me know if your broadband speed has improved?

cheers

John

Re: Fibre 2 download speed below guarantee

Anonymous — Tue, 16 Jun 2020 13:16:10 GMT

Hi John,

No change! Router info just rechecked, photos below:

Kind regards,

Bill

Re: Fibre 2 download speed below guarantee

JohnC2 — Tue, 16 Jun 2020 14:02:13 GMT

Hi @Anonymous thanks I've raised this back to them and this should be reset within the next 48hrs.

cheers

John

Re: Fibre 2 download speed below guarantee

Anonymous — Tue, 16 Jun 2020 14:06:19 GMT

Thanks John. Fingers crossed.

Re: Fibre 2 download speed below guarantee

Anonymous — Fri, 19 Jun 2020 15:30:19 GMT

Hello John,

Thanks for the call and sorry I missed you again, just got in.
A few speed tests just done and I am getting around 46.5 Mbps so there has been some improvement. Not quite back up to what I was expecting - might it improve over coming days?

Kind regards,

Bill

Re: Fibre 2 download speed below guarantee

imjolly — Fri, 19 Jun 2020 15:33:38 GMT

Can you post current stats and see what has changed from previous stats

Re: Fibre 2 download speed below guarantee

Anonymous — Fri, 19 Jun 2020 15:43:20 GMT

Latest router stats here, thanks: