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Building work affecting BT line into house

ainz76 — Fri, 05 Jun 2020 09:54:47 GMT

Good morning,

I have some renovation work taking place at home, and an external wall / window will be modified, unfortunately the BT line into the master socket comes straight through the wall where there will be changes and I'm afraid I will lose my phone/broadband connection.

I am working from home currently and heavily rely on my broadband connection for work. How do I go about asking for a BT engineer to come to my home and re-route my wire through a different part of the wall to the master socket please?

I've tried phoning customer services but gave up when I was on the phone on hold waiting to speak to someone for over 1 hour. I have about a month before the building work starts which has been delayed due to COVID.

Thanks for anyone who can help.

Regards,

Re: Building work affecting BT line into house

pippincp — Fri, 05 Jun 2020 10:54:28 GMT

You could try this.

https://www.openreach.com/network-services/altering-our-network/for-consumer-and-business-customers

Re: Building work affecting BT line into house

Starwire — Fri, 05 Jun 2020 18:30:02 GMT

That’s only for External Line Plant like Poles, Cabs, Joint Boxes, etc.

An NTE Shift has to be Order via the CP.

Re: Building work affecting BT line into house

ainz76 — Sat, 06 Jun 2020 07:40:30 GMT

What does CP mean? And how? thanks

An NTE Shift has to be Order via the CP?

Re: Building work affecting BT line into house

pippincp — Sat, 06 Jun 2020 07:51:21 GMT

CP=Customer Provider, in your case BT Retail.

Re: Building work affecting BT line into house

iniltous — Sat, 06 Jun 2020 08:08:45 GMT

If you have an underground ducted feed than comes up against the external wall that is to be worked on, then an NTE ( master socket ) shift isn’t going to help, if the existing duct and external cable is in the way of your building works you need ‘diversionary works’ to relocate the service ( this is something commonplace but normally on a much larger scale , like road widening where existing OR services need to be moved before the excavation starts ), this work isn’t don’t for free.

The whole process, survey, costs, accepting costs and actual work, needs to be done before your building work starts, if you want to ensure you don’t lose service.

As far as who to contact, the duct and external cable is Openreach’s, so they would be my first port of call , not your service provider , BT could arrange moving the socket , but that wouldn’t move the feed to the socket, just the socket itself.

This is for an underground service, if fed from a telegraph pole, it’s a simpler job.