This topic

Unable to get fibre

Jackkelv — Sat, 06 Jun 2020 10:05:04 GMT

Hello

ive recently moved house , I am unable to get FTTC to my property

Openreach day FTTC is available and so Superfast Essex who rolled out the fibre in my area say the upgrade to my cabinet is complete but on the DSL checker it shows no mention of fibre

can anyone help no point speaking to my ISP BT as there clueless and just say will get back to me and never do , also Openreach just give to same automated response when I use there contact form of good news fibre is available please contact your ISP etc , 5mb broadband is unusable so I’m using my 4g data
Many thanks

Re: Unable to get fibre

garybs29 — Sat, 06 Jun 2020 10:24:31 GMT

You'll need to speak to BT, if the openreach checker is saying it's available at your address they'll see that too & if it's not available to order they'll have a form they can send to openreach with the details for further checks

Re: Unable to get fibre

Jackkelv — Sat, 06 Jun 2020 10:45:51 GMT

Thanks I’ve spoken bt who said they’ve done this form twice and they never get back to me , they say Openreach should reply within 7 days but this was over 14 days ago

Re: Unable to get fibre

imjolly — Sat, 06 Jun 2020 10:59:37 GMT

can you post dslchecker results delete phone number but leave exchange and cab

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Unable to get fibre

Jackkelv — Sat, 06 Jun 2020 11:17:55 GMT

sorry about poor quality has to be a certain size I can upload it on imugr if you can’t read it

Re: Unable to get fibre

imjolly — Sat, 06 Jun 2020 11:23:25 GMT

The problem may be your cab is full as it is due to be expanded bt openreach this month

Cabinet P3

FTTC Available from 11th September 2014, being expanded by June 2020

Phase BDUK Essex 12b

513

Huawei

CO6 1LZ

can you post result after using your address bit bigger would help

Re: Unable to get fibre

Jackkelv — Sat, 06 Jun 2020 11:36:51 GMT

https://imgur.com/gallery/Kwl6TN2

had to upload it due to size hope this helps ,

Re: Unable to get fibre

pippincp — Sat, 06 Jun 2020 11:44:37 GMT

What about the top half of the checker result?

Re: Unable to get fibre

iniltous — Sat, 06 Jun 2020 11:49:01 GMT

The fact that FTTPod shows as available, suggests that your cabinet is fibre enabled ( FTTC) but due to the distance you are away from it , then it’s not on offer ( the further away , the slower you get, up to the point where ordinary broadband is better than it,) unless your address is incorrectly entered in the database , then you are not going to get ‘fibre to the cabinet’ anytime soon.
Do any of your close neighbours have FTTC , if they do it could be your address data needs correcting, but if non of your neighbours get it either, chances are you are just too far away from the cab

Re: Unable to get fibre

pippincp — Sat, 06 Jun 2020 11:52:56 GMT

Chances are someone at BT needs to submit an ORDI to Openreach.

Re: Unable to get fibre

Jackkelv — Sat, 06 Jun 2020 12:00:25 GMT

https://imgur.com/gallery/UbzXjhl

thanks

Re: Unable to get fibre

Jackkelv — Sat, 06 Jun 2020 12:01:10 GMT

I spoke to the Openreach engineer when he set up the ADSL line and he said the cabinet was quite close so that shouldn’t be an issue

Re: Unable to get fibre

imjolly — Sat, 06 Jun 2020 12:28:56 GMT

have you asked any of your neighbours if they have FTTC? do you know where cab 3 and distance from you?

as I posted cab 3 is due to be expanded this month suggesting it is currently full

Re: Unable to get fibre

Jackkelv — Sat, 06 Jun 2020 12:37:05 GMT

The cab is 0.3 miles to walk so I reckon about 0.15 as the crow flys

most of my neighbours are 70+ years old (bungalows) but I will ask

would BT not be able to tell me if my cabinet is full? When I speak to them they have no clue why I can’t get fibre

many thanks

Re: Unable to get fibre

garybs29 — Sat, 06 Jun 2020 12:39:02 GMT

If the cabinet was full they should be getting a curtently unavailable message not just a not available

Re: Unable to get fibre

imjolly — Sat, 06 Jun 2020 13:25:39 GMT

@Jackkelv wrote:

most of my neighbours are 70+ years old (bungalows) but I will ask

not sure why being 70+ stops you from knowing about or having fibre broadband