HH5 seems to be performing reboot weekly for past 3/4 weeks

unwina — Sun, 07 Jun 2020 15:04:09 GMT

So I'm wondering if there are new issues with my HH5

(BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.264 | Last updated 04/03/19)

14:19:46, 07 Jun.	( 29.200000) System up, firmware version: 4.7.5.1.83.8.264 (Type A)
14:19:34, 07 Jun.	( 18.030000) System start
14:33:26, 30 May.	( 29.190000) System up, firmware version: 4.7.5.1.83.8.264 (Type A)
14:33:14, 30 May.	( 18.040000) System start
13:42:27, 22 May.	( 29.100000) System up, firmware version: 4.7.5.1.83.8.264 (Type A)
13:42:16, 22 May.	( 18.050000) System start
14:05:48, 14 May.	( 29.120000) System up, firmware version: 4.7.5.1.83.8.264 (Type A)
14:05:37, 14 May.	( 18.030000) System start
14:08:05, 06 May.	( 27.960000) System up, firmware version: 4.7.5.1.83.8.264 (Type A)
14:07:55, 06 May.	( 18.030000) System start
05:18:53, 03 May.	( 28.900000) System up, firmware version: 4.7.5.1.83.8.264 (Type A)
05:18:42, 03 May.	( 18.290000) System start
13:36:50, 28 Apr.	( 29.080000) System up, firmware version: 4.7.5.1.83.8.264 (Type A)
13:36:39, 28 Apr.	( 18.020000) System start
13:59:30, 20 Apr.	( 29.010000) System up, firmware version: 4.7.5.1.83.8.264 (Type A)
13:59:19, 20 Apr.	( 18.020000) System start
15:20:11, 18 Apr.	( 29.080000) System up, firmware version: 4.7.5.1.83.8.264 (Type A)
15:20:00, 18 Apr.	( 18.010000) System start
14:54:02, 04 Apr.	( 27.850000) System up, firmware version: 4.7.5.1.83.8.264 (Type A)
14:53:52, 04 Apr.	( 18.000000) System start
19:15:53, 27 Mar.	( 29.090000) System up, firmware version: 4.7.5.1.83.8.264 (Type A)
19:15:42, 27 Mar.	( 18.050000) System start

It seems that its switched from regular 14 day cycles after the 18 Apr and bumbled around quite a bit till about 6th May when it settled into 8 day cycles. I'm wondering if there was something locally that happened and its gradually upping its cycles perhaps.

Anyone have any ideas?

Here is our current helpage info, nothing else as I inadvertently had our RouterStatsHub monitor switched off during the period.

4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 00:19:00
6. Data rate:	17894 / 48941
7. Maximum data rate:	17894 / 62200
8. Noise margin:	6.1 / 9.7
9. Line attenuation:	19.6 / 17.7
10. Signal attenuation:	19.4 / 17.9
11. Data sent/received:	5.6 MB / 39.7 MB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	No

Not sure if this up/down rates data is relevant/helpful

14:21:33, 07 Jun. ( 136.590000) PPPoE is up -? Down Rate=48941Kbps, Up Rate=17894Kbps; SNR Margin Down=9.7dB, Up=6.1dB
14:35:14, 30 May. ( 137.650000) PPPoE is up -? Down Rate=48941Kbps, Up Rate=17823Kbps; SNR Margin Down=9.6dB, Up=6.0dB
13:44:16, 22 May. ( 137.150000) PPPoE is up -? Down Rate=48941Kbps, Up Rate=17935Kbps; SNR Margin Down=9.6dB, Up=6.1dB
00:53:46, 15 May. (38906.510000) PPPoE is up -? Down Rate=48941Kbps, Up Rate=18354Kbps; SNR Margin Down=9.9dB, Up=6.1dB
14:09:54, 06 May. ( 136.630000) PPPoE is up -? Down Rate=48941Kbps, Up Rate=18421Kbps; SNR Margin Down=9.7dB, Up=6.1dB
05:20:40, 03 May. ( 135.880000) PPPoE is up -? Down Rate=48941Kbps, Up Rate=18820Kbps; SNR Margin Down=10.3dB, Up=6.1dB
13:38:38, 28 Apr. ( 136.170000) PPPoE is up -? Down Rate=48941Kbps, Up Rate=18489Kbps; SNR Margin Down=9.7dB, Up=6.0dB
14:01:18, 20 Apr. ( 136.540000) PPPoE is up -? Down Rate=48941Kbps, Up Rate=18557Kbps; SNR Margin Down=9.8dB, Up=6.0dB
15:22:01, 18 Apr. ( 138.500000) PPPoE is up -? Down Rate=48941Kbps, Up Rate=18661Kbps; SNR Margin Down=9.8dB, Up=6.0dB
00:06:51, 08 Apr. (292389.670000) PPPoE is up -? Down Rate=48941Kbps, Up Rate=18643Kbps; SNR Margin Down=9.8dB, Up=6.0dB
14:55:53, 04 Apr. ( 138.180000) PPPoE is up -? Down Rate=46901Kbps, Up Rate=18658Kbps; SNR Margin Down=9.8dB, Up=6.1dB
19:17:42, 27 Mar. ( 137.190000) PPPoE is up -? Down Rate=46901Kbps, Up Rate=18763Kbps; SNR Margin Down=9.7dB, Up=6.1dB

Re: HH5 seems to be performing reboot weekly for past 3/4 weeks

unwina — Sun, 21 Jun 2020 16:17:11 GMT

It would appear that my issues maybe fixed now as the HH5 has just given me a 14 reboot cycle as of this afternoon.

I'll give it one more cycle before marking this as fixed...

Re: HH5 seems to be performing reboot weekly for past 3/4 weeks

imjolly — Sun, 21 Jun 2020 16:22:08 GMT

have you checked to see if any line noise? dial 17070 option2 should be silent and best with corded phone

Re: HH5 seems to be performing reboot weekly for past 3/4 weeks

unwina — Mon, 22 Jun 2020 14:16:56 GMT

No line noise as far as can tell, sadly don't have a corded phone anymore.

Thing is when I noticed the oddities in the reduced reboot cycle I could not find any reason behind the figures. Our line speeds have dropped slightly since the lockdown but then I guess there is also a lot more usage during the daytime at present.

Occasionally we do get a noisy line but just putting the phone down and restarting the call tends to stop that. Its a long time since I worked in the exchanges when we had the old strowger (Clockwork stuff) in those days one used to be able to just restart the call and get a different routing path not containing the offending switch . Digital is not like that anymore and the only noises either come from bad line connections, usually in the cabinet or in the cables under the street.

There does seem to be a bit of upstream noise showing in my routerstatshub5A data but downstream is really quite stable with just odd blips every 10-15 mins at worst.

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HH5 seems to be performing reboot weekly for past 3/4 weeks

Re: HH5 seems to be performing reboot weekly for past 3/4 weeks

Re: HH5 seems to be performing reboot weekly for past 3/4 weeks

Re: HH5 seems to be performing reboot weekly for past 3/4 weeks