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Not getting guarantee

RAFD1874 — Sun, 07 Jun 2020 20:28:31 GMT

I am not getting the guarantee. Not even close. Supposed to be 28 Mbps and currently getting around 4. Been like this for a few weeks. Here at the stats:

Any help would be appreciated.

Product name:

BT Hub 6A

Serial number:

+084319+NQ65096923

Firmware version:

SG4B1000E020

Firmware updated:

10-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 0 Hours 54 Minutes 25 Seconds

Data rate:

4.30 Mbps / 10.00 Mbps

Maximum data rate:

4876 / 22118

Noise margin:

5.8 dB / 15.3 dB

Line attenuation:

40.1 dB

Signal attenuation:

42 dB / 40.1 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

224 MB Uploaded / 3 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-3ZH5

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-3ZH5-5

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

24:20:C7:76:21:F7

Re: Not getting guarantee

imjolly — Sun, 07 Jun 2020 21:46:00 GMT

Are you using the test socket with a filter to see if that improves your connection speed or at least improves your attainable speed

try quiet line test. Dial 17070 option 2 should be silent and best done with corded phone

Re: Not getting guarantee

RAFD1874 — Sun, 07 Jun 2020 22:32:15 GMT

Have taken the faceplates off the 3 sockets in the house but no test socket. I don’t have a dial tone on the phone so the quiet line test doesn’t work. I have some speed tests saved on my phone and the in mid March we were getting around 30 Mbps which is above the guarantee.

Re: Not getting guarantee

pippincp — Mon, 08 Jun 2020 07:55:13 GMT

Report no dial tone on your line, it looks like there's a disconnect somewhere. Broadband will work with only one wire connected albeit slowly.