This topic

BT Smart Hub

kgsummer — Mon, 08 Jun 2020 09:34:47 GMT

For several weeks at night, two minutes after midnight, my BT Smart Hub (6) resets itself. Why?

Re: BT Smart Hub

pippincp — Mon, 08 Jun 2020 10:31:48 GMT

Anything in your home switch on/off at that time? e.g. water heater, central heating etc.

Re: BT Smart Hub

kgsummer — Mon, 08 Jun 2020 10:52:57 GMT

No, nothing like that - nor in my neighbours house.

Re: BT Smart Hub

GDRB — Tue, 16 Jun 2020 07:54:39 GMT

I have exactly the same issue as you happening at midnight every night. Another post in here from a month or two ago linked it to a firmware update perhaps. Did you find a fix for this?

Re: BT Smart Hub

kgsummer — Tue, 16 Jun 2020 08:17:07 GMT

No fix found yet. It's frustrating, not because it's a major problem as all my devices automatically reconnect when the wifi returns, but because I cannot find the cause. This BT community is all very well but what is really needed is for someone technical in BT to take charge and say whether this is a known fault or not. If it is a known fault then BT should either fix it or replace the Hub. If it is not a known fault then BT should investigate.

Either way, BT please get a move on.