This topic

Broadband download speed

j2020 — Wed, 10 Jun 2020 13:30:36 GMT

When I had Fibre Essential the download speed was usually about 21 Mbps. I now have Fibre 1 but the download speed has not changed. Is this normal?

Re: Broadband download speed

imjolly — Wed, 10 Jun 2020 14:02:02 GMT

moving to fibre 1 from essential does not mean you automatically get faster speed as it will depend on what your line can handle if on essential package and you could not het max connection speed of 40mb then moving to fibre 1 will not increase your conenction speed

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Broadband download speed

j2020 — Wed, 10 Jun 2020 15:12:55 GMT

This is a list of your BT Smart Hub settings and current statistics.

Product code:Smart Hub 2

Serial number:+091301+1938003488

Firmware version:v0.17.01.12301-BT

Firmware updated:Sat Mar 14 21:54:36 2020

Board version:R01

GUI version:1.56 15_02_2019

DSL uptime:7 days,18 Hours32 Mins45 Secs

Data rate:7.125 Mbps / 23.958 Mbps

Maximum data rate:7.389 Mbps / 28.981 Mbps

Noise margin:6.5 / 6.4

Line attenuation:13.8 / 24.6

Signal attenuation:11.9 / 26.9

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:

Re: Broadband download speed

j2020 — Wed, 10 Jun 2020 15:15:37 GMT

The line is quiet.

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

39.1	22.4	7.6	5.3	18	Available	Available	--
37.4	19.9	7.6	5	15	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 7.5	--	6.5 to 8.5	Available	Available	Yes
Up to 7.5	Up to 0.5	6.5 to 8.5	Available	Available	Yes
Up to 4.5	--	3.5 to 5.5	Available	Available	--
2	--	--	Available	Available	Yes
2	--	--	Available	--	--

Observed Speeds VDSL ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

23.95	13.07
7.12	1.22
2020-06-04	2020-02-14

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

Re: Broadband download speed

imjolly — Wed, 10 Jun 2020 15:25:29 GMT

As I said initially your line cannot handle any faster speed so the upgrade to fibre 1 will not give you any faster speed than you had on BT Essential

are you using the test socket with a filter to see if that may increase your speed? You current speed is within your expected range from dslchecker results although at the bottom end

Re: Broadband download speed

j2020 — Wed, 10 Jun 2020 18:18:18 GMT

The master socket has an ADSL V1.0 faceplate so do not normally use filters anywhere.

Re: Broadband download speed

pippincp — Wed, 10 Jun 2020 20:33:36 GMT

The test socket is behind the faceplate so you would need to use a filter to connect to it. This would rule out a problem with the faceplate or internal wiring.

Re: Broadband download speed

j2020 — Fri, 12 Jun 2020 17:59:51 GMT

Removing the faceplate and connecting to the test socket with a filter did not make any difference to the download speed.

Replacing the SH2 with a HH5 increases the download speed by 2 - 3 Mbps for some reason.

As the BT Broadband Availability Checker suggests a maximum possible speed of 37 - 39 Mbps I assume that the equipment in the local cabinet is restricting the speed.

Re: Broadband download speed

pippincp — Fri, 12 Jun 2020 18:14:56 GMT

The availability checker does suggest a maximum speed of 37-39 but it is just an estimate that is why it gives a low figure as well.

The restriction is loss due to cable length and gauge. Your connection is within speed range given by the checker.

Did you maximum data rate change while connected to the test socket?

Re: Broadband download speed

j2020 — Wed, 17 Jun 2020 17:22:02 GMT

I only checked the download speed when connected to the test socket.

The BT cabinet is about 0.6km away so to get the advertised Fibre 1 average speed of 50 Mbps I would presumably have to be very close to the cabinet.

The BT advertising is misleading as it clearly suggests that Fibre 1 (advertised average 50 Mbps) is faster than Fibre Essential (advertised average 36 Mbps).

Thank you both for your time and replies.

Re: Broadband download speed

imjolly — Wed, 17 Jun 2020 17:27:58 GMT

as you have mention twice when quoting speeds they are average - some customers will be above the average and some below hence average. you are are in the customers who are below the average