This topic

Digital Voice with new fibre installation

Anonymous — Wed, 10 Jun 2020 17:04:58 GMT

I recently ordered and had installed Fibre 250 - FTTP. When it was installed we were given an analogue phone line. We didn't have an active phone line at the time as we gave it up when ADSL wasn't working.

The installing engineer suggested I contact BT and ask for Digital Voice (they had problems with the copper line which is why we ditched it in the first place).

I don't know why BT didn't order Digital Voice at the time, but when I got back to them they said I would have to cancel this order - 5 weeks - then be without internet or phone for 3 weeks while they arranged another install.

This is madness! Surely they can commission Digital Voice on a new FTTP install?

Any suggestions?

Thanks

Re: Digital Voice with new fibre installation

Starwire — Wed, 10 Jun 2020 17:34:24 GMT

Depends if it’s available to you yet.

Re: Digital Voice with new fibre installation

Anonymous — Wed, 10 Jun 2020 17:35:40 GMT

Engineer says it is. We've got FTTP. Can you clarify your response please?

Re: Digital Voice with new fibre installation

Anonymous — Wed, 10 Jun 2020 17:38:30 GMT

Surely if FTTP is installed then Digital Voice would also be there? It is simply VOIP

Re: Digital Voice with new fibre installation

Starwire — Wed, 10 Jun 2020 17:41:02 GMT

Engineers say a lot.

Re: Digital Voice with new fibre installation

Rob364 — Wed, 10 Jun 2020 17:43:58 GMT

How can I get Digital Voice?

To begin with, we're offering Digital Voice only in certain scenarios to manage the number of customers moving over.

When you place an order, we'll let you know if you're eligible and take you through the benefits so you can decide whether or not to move across to Digital Voice at this time. If you have special services, such as a monitored burglar alarm or health pendant, you won't be able to have Digital Voice just yet.

https://www.bt.com/help/landline/what-is-digital-voice-and-how-can-i-get-it-

Re: Digital Voice with new fibre installation

Anonymous — Wed, 10 Jun 2020 17:45:18 GMT

Not quite sure why you bothered wasting the effort to type that.

Re: Digital Voice with new fibre installation

Starwire — Wed, 10 Jun 2020 17:47:38 GMT

I usually write straight to the point answers.

Never been one for babbling on about things that aren’t relevant.

Re: Digital Voice with new fibre installation

licquorice — Wed, 10 Jun 2020 17:48:54 GMT

Not quite sure why people try to offer help when they get that sort of response when they do.

Re: Digital Voice with new fibre installation

Anonymous — Wed, 10 Jun 2020 17:49:56 GMT

re-read my original post. it IS available according to BT

Re: Digital Voice with new fibre installation

Anonymous — Wed, 10 Jun 2020 17:50:16 GMT

It wasn't help

Re: Digital Voice with new fibre installation

Anonymous — Wed, 10 Jun 2020 17:52:12 GMT

I'm not sure why people purport to offer help when they don't actually know the answer

Re: Digital Voice with new fibre installation

licquorice — Wed, 10 Jun 2020 17:54:20 GMT

@Anonymous wrote:
re-read my original post. it IS available according to BT

No, its available according to some random Openreach engineer.

Re: Digital Voice with new fibre installation

licquorice — Wed, 10 Jun 2020 17:55:20 GMT

@Anonymous wrote:
I'm not sure why people purport to offer help when they don't actually know the answer

@Rob364 's response explained the reason.

Re: Digital Voice with new fibre installation

Starwire — Wed, 10 Jun 2020 17:56:02 GMT

If you know VOiP is available to you why are you asking if it is then?

Re: Digital Voice with new fibre installation

Starwire — Wed, 10 Jun 2020 17:56:51 GMT

I never said it wasn’t available. I said it might not be.

Re: Digital Voice with new fibre installation

Anonymous — Wed, 10 Jun 2020 18:01:03 GMT

You clearly didn't read fully what I posted. It wasn't just some random OpenReach engineer - which is offensive - it was also BT.

So, if you can't actually comment constructively why bother? Cleary a bored troll looking to up their ratings by posting rubbish.

Aspiring Expert - LOL

I didn't ask if it was available - try reading what I said.

Re: Digital Voice with new fibre installation

Devon_Dave — Wed, 10 Jun 2020 18:14:46 GMT

You come onto the forum, ask a question that sounds like you already know the answer and then slag off everyone who trys to help you.

Troll, well if the cap fits!!

Re: Digital Voice with new fibre installation

Rob364 — Wed, 10 Jun 2020 18:26:33 GMT

Quotes

"I don't know why BT didn't order Digital Voice at the time"

You had to speak to them beforehand as I said in my earlier post as there are limitations on what devices can be used.

The newer ONT's do not have a battery backup and they need to know if you have any means of communication, good Mobile network, that can be used in a power cut. Those who need good access to medical facilities and emergency services for whatever reason may have to be provided with an emergency back up power supply .

Re: Digital Voice with new fibre installation

Starwire — Wed, 10 Jun 2020 18:21:36 GMT

Couldn’t care less about those ratings they dish out.

I’ve never been one to seek recognition or want praise.

Not one for asking questions I know the answer to already either.