https://community.bt.com/t5/Archive-Staging/Engineer/m-p/2057106#M1199869 <P><STRONG>Hello, I ordered a halo hub today and was wondering if an engineer would also be sent out to fit the fibre broadband? Considering it’s a first time having bt fibre. Many thanks</STRONG></P> Fri, 12 Jun 2020 08:10:29 GMT Lukedingwall 2020-06-12T08:10:29Z https://community.bt.com/t5/Archive-Staging/Engineer/m-p/2057106#M1199869 <P><STRONG>Hello, I ordered a halo hub today and was wondering if an engineer would also be sent out to fit the fibre broadband? Considering it’s a first time having bt fibre. Many thanks</STRONG></P> Fri, 12 Jun 2020 08:10:29 GMT https://community.bt.com/t5/Archive-Staging/Engineer/m-p/2057106#M1199869 Lukedingwall 2020-06-12T08:10:29Z https://community.bt.com/t5/Archive-Staging/Engineer/m-p/2057115#M1199870 <P>there is no Halo hub as such&nbsp; &nbsp;there is a SH2 and halo is an addon feature of your broadband package&nbsp; if you are upgrading from the older adsl to FTTC then no engineer will visit as it is plug and play</P> Fri, 12 Jun 2020 08:28:51 GMT https://community.bt.com/t5/Archive-Staging/Engineer/m-p/2057115#M1199870 imjolly 2020-06-12T08:28:51Z