This topic

Old BT Modem died today, HomeHub 6 now connected but soooooo slow.......please help

CondorX51 — Mon, 15 Jun 2020 12:43:28 GMT

My old BT Modem, the hot-running old Huawei one, has worked faithfully for years with my Asus Dark Knight router until this morning when the DSL light suddenly vanished. Modem still on but very very hot and no DSL light.

Tried rebooting resetting etc no luck.

Had a brand new Home Hub 6 in the cupboard so plugged that in directly and heyho it connects no problem, but oh so slow - getting speeds of around 6-7Mbps which is dire given I am working from home in a key NHS role 😞

Tried troubleshooting via BT site and it says no fault found - engineer provisionally booked for 24th which is nearly 10 days time - will not cope work wise with no connection for so long.

Is it normal for the new HH to have a "settling in" period and will the speed improve? I was getting a consistent 24 - 29Mbps before this morning which is about as good as it gets in my area.

No changes to home setup - no pets have destroyed wiring either!

Alternatively, have found a BT modem via ebay - the ETC one rather than the Huawei as I believe they were better - perhaps best to reattach my router via the setup that worked so well for years?

Re: Old BT Modem died today, HomeHub 6 now connected but soooooo slow.......please help

licquorice — Mon, 15 Jun 2020 12:49:22 GMT

It's ECI and they are not better as they don't support G.Inp

Possibly your old modem in the process of failing caused DLM to intervene hence current slow speed. Can you post your router stats please

Re: Old BT Modem died today, HomeHub 6 now connected but soooooo slow.......please help

CondorX51 — Mon, 15 Jun 2020 12:54:45 GMT

Which screen do I need to post up from the hub's interface? Sorry not used to the HH as used the asus for years!

Re: Old BT Modem died today, HomeHub 6 now connected but soooooo slow.......please help

licquorice — Mon, 15 Jun 2020 13:01:07 GMT

Advanced settings -technical log- information

Re: Old BT Modem died today, HomeHub 6 now connected but soooooo slow.......please help

CondorX51 — Mon, 15 Jun 2020 13:51:08 GMT

Firmware version:

SG4B100021EC

Firmware updated:

12/05/16

Board version:

1.0

Gui version:

1.28.3

DSL uptime:

0 Days, 4 Hours 45 Minutes 8 Seconds

Data rate:

454 bps / 9.31 kbps

Maximum data rate:

454 / 8820

Noise margin:

6.3 / 3.6

Line attenuation:

35.9

Signal attenuation:

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

472 MB Uploaded / 2045 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Not active

2.4 GHz wireless network name:

BTHub6-85F6

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-85F6

5 GHz wireless channel:

Smart (Channel 40)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

MAC address:

40:C7:29:1F:51:18

Software variant:

Boot loader:

7.33.1

Re: Old BT Modem died today, HomeHub 6 now connected but soooooo slow.......please help

licquorice — Mon, 15 Jun 2020 15:12:20 GMT

Hmm, its not DLM taking umbrage, you appear to be syncing at the highest speed you are likely to get.

Can you enter you phone number in the DSL checker and post a screenshot of the result please? Remember to edit out your phone number from the screenshot before posting.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Old BT Modem died today, HomeHub 6 now connected but soooooo slow.......please help

CondorX51 — Mon, 15 Jun 2020 15:48:49 GMT

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

36.3	21.1	7.2	5	18	Available	--	--
35.2	19.9	7.2	4.8	16.5	Available	--	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+ADSL MaxWBC Fixed RateFixed Rate

Up to 4.5	--	3 to 7	Available	Available	--
Up to 3.5	--	2.5 to 6.5	Available	Available	--
1	--	--	Available	Available	--
1	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

42.5

6.25

2020-06-02

Other Offerings Availability Date VDSL Multicast ADSL Multicast

Available

Premise Environment Status Bridge Tap V R I NTE Face Plate Last Test Date

21-05-2020

Re: Old BT Modem died today, HomeHub 6 now connected but soooooo slow.......please help

CondorX51 — Mon, 15 Jun 2020 15:50:25 GMT

update - the landline seems to have a fault although the BT fault checker says there is none - it is just background noise and a very faint dialtone

Will try to find a plug in handset as the one on there is a cordless and is never used.......

Re: Old BT Modem died today, HomeHub 6 now connected but soooooo slow.......please help

licquorice — Mon, 15 Jun 2020 16:10:15 GMT

Yes, I suspect the hot modem is a red herring and not the modem dying and the lack of DSL light, the line dying.

Re: Old BT Modem died today, HomeHub 6 now connected but soooooo slow.......please help

CondorX51 — Mon, 15 Jun 2020 17:41:39 GMT

The line has a problem - managed to get through to Dundee and not India thankfully and following opening up the socket and checking the phone in the test socket, the lady booked an "urgent" call for Wednesday as I am an NHS doctor working from home doing remote clinics etc and wa sin a right pickle today with my clinic.......Luckily have a small mifi unit and managed to attach via 4G. HH flashes blue intermittently now but mostly red........and yet BT still insist there is "nothing wrong in the network". I suppose it could be the socket that has gone faulty? Only have the main socket, no extensions and it has been undisturbed for several years.......

Re: Old BT Modem died today, HomeHub 6 now connected but soooooo slow.......please help

CondorX51 — Thu, 18 Jun 2020 07:07:50 GMT

Thought I would update the developments so far.

BT sent a landline engineer yesterday as I qualified for very urgent service restoration - he discovered a heavily corroded line connection at the pole and sorted this out quite quickly so Dialtone is restored and landline operating perfectly. Also installed a new master socket in the house. All good.

Initially the HH connected, blue light, all good. Then the trouble started - drop after drop after drop. Reset the Hub fully - connected for a minute or two at most before starting to constantly drop connection. Back on the phone - line engineer said he couldn't understand it as the line was now perfect and I would need to call in again about the broadband.

The call centre people could not even run their tests initially and then eventually eported over 116 drops in an hour and offered a Broadband engineer to visit today. Will also receive their Halo Unlimited data 4G hub today apparently - I had agreed to upgrade at an extra £2 a month to get this.

I then borrowed an old router and old BT modem, cobbled them together, and heyho - they work perfectly!!! No dropped connections!!! Been superfacs for our area (around 30Mbps) in fact.

Need to return borrowed gear today so hoping the engineer has a new hub on his van as that is all I need!! my HH is a 2016 model - what are BT providing now? Plus having the Halo thingy sounds a good plan if the service ever collapses again. And the bonus is I saw they are offering unlimited mobile data upgrades for NHS employees so I ordered a SIM only deal for £6 a month which will have unlimited data............