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Wifi dropping every hour

Alex15009 — Mon, 15 Jun 2020 16:22:20 GMT

Wifi been dropping every hour for the past 10 days

below is the event log as it drops, any help would be appreciated:

17:07:17, 15 Jun.WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

17:07:16, 15 Jun.PPP: Stopped PPP daemon(0,1,5)

17:07:16, 15 Jun.PPP LCP Send Termination Request (User request)

17:07:15, 15 Jun.PPP: IPCP down

17:07:15, 15 Jun.PPP: LCP down

17:07:15, 15 Jun.DSL Link Down: duration was 3725 seconds

Re: Wifi dropping every hour

imjolly — Mon, 15 Jun 2020 16:34:50 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Wifi dropping every hour

Alex15009 — Mon, 15 Jun 2020 17:11:25 GMT

Here below is the technical log information