This topic

Broadband

Kevmercer — Mon, 15 Jun 2020 18:41:17 GMT

My bt Internet keeps cutting out on most devices in my house it was fine for first month but has been getting worse since. I cannot get onto the live chat to speak to anyone

Re: Broadband

imjolly — Mon, 15 Jun 2020 18:49:21 GMT

Are your devices connected with just wifi or is it happening to Ethernet connections?

which hub do you have? Does the lights on the hub change colour?

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Broadband

Kevmercer — Mon, 15 Jun 2020 18:52:41 GMT

All wireless connection and the light on my hub stays blue. It's a bthub 6

Re: Broadband

imjolly — Mon, 15 Jun 2020 19:04:27 GMT

Have you turned off smart setup?

have you split the wireless networks as that often helps. Also select the wifi channels manually instead of using auto

Re: Broadband

Kevmercer — Mon, 15 Jun 2020 19:10:33 GMT

Not going to lie to you but I have no idea how to do any of what you have just suggested I'm afraid

Re: Broadband

imjolly — Mon, 15 Jun 2020 19:17:40 GMT

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-do-i-split-my-bt-hub-s-ssid--wireless-network-name--

These should help

Re: Broadband

Kevmercer — Mon, 15 Jun 2020 19:28:35 GMT

I've done these so I will see how that goes. Thanks for your help