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BT Hub 6A disconnects almost daily , sometimes within the same hour

Summer76 — Tue, 16 Jun 2020 01:13:39 GMT

Nothing (apart from never turning the power off) seems to guarantee it stays connected without interruption. It will always disconnects daily if i turn the power off at the wall as i like to do before i go to sleep at night.

The system runs nearly default , apart from the lease time has been set to 2 days, and smart settings is off.

I took a few screen grabs of the minute it last disconnected on if this helps identify why its doing this almost daily

BT hub details:

Re: BT Hub 6A disconnects almost daily , sometimes within the same hour

Joby2 — Sun, 21 Jun 2020 13:29:28 GMT

I have was told by EE when I had broadband with them that you should always leave your router switched on. They reckon that it confuses your ISP's gizmos if you keep switching it on and off as they think there is a fault.

Re: BT Hub 6A disconnects almost daily , sometimes within the same hour

Mooly — Sun, 21 Jun 2020 13:33:48 GMT

Indeed. It absolutely should be left powered up 24/7, to not do so could cause the automatic line management to think a fault has occurred.

Leave it powered all time. Weekly or fortnightly 'soft' resets that occur automatically are widely reported on the HH6 so do not worry if you catch one of those.

Re: BT Hub 6A disconnects almost daily , sometimes within the same hour

Summer76 — Mon, 22 Jun 2020 05:55:29 GMT

OK I wil keep it turned on.

I have been doing so these last few days since I made this post and Ive not noticed any disconnects so you may be right