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New Fibre slower than existing standard Broadband

tearle50 — Wed, 17 Jun 2020 14:34:34 GMT

I've been told by BT that I am being transferred from my standard broadband to a fibre broadband "free of charge". The email has come through today and the promised down load and upload speeds are actually slower than my standard broadband. Anyone know if the quoted "maximum" is really a maximum? If it is, and the speeds really are slower, can I get out of the contract?

Re: New Fibre slower than existing standard Broadband

imjolly — Wed, 17 Jun 2020 14:36:32 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: New Fibre slower than existing standard Broadband

garybs29 — Wed, 17 Jun 2020 16:01:40 GMT

If it's a free upgrade there won't actually be any contract. If the speeds quoted are the best it'll just be a case of cancelling the upgrade so if you can post the previous info as advised you'll get some advice

Re: New Fibre slower than existing standard Broadband

tearle50 — Thu, 18 Jun 2020 08:29:57 GMT

Re: New Fibre slower than existing standard Broadband

tearle50 — Thu, 18 Jun 2020 08:30:44 GMT

thanks for your help

Re: New Fibre slower than existing standard Broadband

tearle50 — Thu, 18 Jun 2020 08:31:50 GMT

they have told me my new 18 month contract is starting today. I'll just have to keep an eye on the speeds and then start to bother them

Re: New Fibre slower than existing standard Broadband

imjolly — Thu, 18 Jun 2020 08:43:44 GMT

from dslchecker results it appears you had a 6.8mb connection speed in 1/20 which was well above your expected speed range for adsl. it does not look like you will get that speed on the fibre connection so maybe you should just phone and go back to adsl

you are obviously a long way from your street cabinet