This topic

Speed to hub 70mb speed to devices is 7mb

Alistairjcooke1 — Thu, 18 Jun 2020 14:11:27 GMT

The speed to the hub consistently measures at 70mb on the BT app but the speed to devices measures below 10mb there is no correlation between peak times and the speed , I understand that some speed will be lost between the hub and devices but but 90% is too much. The highest speed I have ever measured is 25mb with a wired connection from the hub. What can be done to fix this and improve speeds

Re: Speed to hub 70mb speed to devices is 7mb

NeilO — Thu, 18 Jun 2020 17:45:23 GMT

Hi Alistairjcooke1, Thanks for posting, I'm sorry to see you're having issues with your broadband speed. Can you post your Home Hub router stats and we'll take a look? You'll get them by entering 192.168.1.254 in your browser, if you have a home hub 5 please go to troubleshooting then helpdesk and if its a Smart Hub go to advanced settings then technical log information.

I'd also recommend you do a quiet line test? - dial 17070 option 2 it should be silent.

Re: Speed to hub 70mb speed to devices is 7mb

Alistairjcooke1 — Thu, 18 Jun 2020 18:45:43 GMT

BT Home Hub
2. Serial number:	+068343+NQ34956441
3. Firmware version:	Software version 4.7.5.1.83.8.264 (Type A) Last updated 06/03/19
4. Board version:	BT Hub 5A
5. DSL uptime:	9 days, 22:29:22
6. Data rate:	19999 / 76344
7. Maximum data rate:	25437 / 82579
8. Noise margin:	15.4 / 4.3
9. Line attenuation:	13.9 / 12.4
10. Signal attenuation:	13.6 / 12.4
11. Data sent/received:	100.3 GB / 234.2 GB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	Yes
14. 2.4 GHz Wireless network/SSID:	BTHub5-PTJK
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:	WPA2
17. 2.4 GHz Wireless channel:	6
18. 5 GHz Wireless network/SSID:	BTHub5-PTJK
19. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:	WPA2
21. 5 GHz Wireless channel:	48
22. Firewall:	Default
23. MAC Address:	18:62:2c:78:4f:80
24. Modulation:	G.993.2 Annex B
25. Software variant:	AA
26. Boot loader:	1.0.0

Re: Speed to hub 70mb speed to devices is 7mb

NeilO — Thu, 18 Jun 2020 19:50:31 GMT

Hi @Alistairjcooke1, thanks for doing that. The router stats show your line speed is currently 76.3Mb so there doesn't appear to be a problem with the line or network. I'd recommend you try the checks on this link to improve your wifi signal. It may also be worth trying to manually adjust the wireless channel by following the below steps.

Open the Hub Manager by typing 192.168.1.254 in your web browser
Click on Settings
Enter the admin password. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. If you have changed it and now forgotten it, you can use the password reset feature to set up a new password
Click on the "Advanced Settings" tab, then click Continue to Advanced Settings
Click on the "Wireless" tab
To manually select the wireless channel for the "2.4 GHz" band:
- Go to the 2.4GHz page and select a channel from the drop down menu next to "Wireless Channel". First try channels 1, 6 or 11
- Click Apply to confirm the change. Then wait 60 seconds for your computer to automatically discover the new settings. There's no need to change any settings on your computer
You can do the same on the 5GHz page to change your 5GHz wireless channel. We recommend selecting channel 36, 40, 44 or 48

Re: Speed to hub 70mb speed to devices is 7mb

imjolly — Thu, 18 Jun 2020 20:26:28 GMT

In addition to selecting different network channels I would split the 2.4/5ghz band as many devices do not line networks combined

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-do-i-split-my-bt-hub-s-ssid--wireless-network-name--

Re: Speed to hub 70mb speed to devices is 7mb

Alistairjcooke1 — Sat, 20 Jun 2020 17:37:05 GMT

I have tried every combination of channels and 2GHz and 5GHz and have seen no difference in speed on my devices

Re: Speed to hub 70mb speed to devices is 7mb

imjolly — Sat, 20 Jun 2020 17:54:57 GMT

Is the 7mb download speed when you are downloading a file from likes of steam or bit torrent

run btspeedtester and post results. Must be done with Ethernet connection

https://speedtest.btwholesale.com/

Re: Speed to hub 70mb speed to devices is 7mb

Alistairjcooke1 — Sat, 20 Jun 2020 19:48:24 GMT

I ran the test and got 9.18 download and 9.32 uploads which is still no where near the speeds we should be getting

Re: Speed to hub 70mb speed to devices is 7mb

imjolly — Sat, 20 Jun 2020 19:53:33 GMT

Can you post the results please if using Ethernet connection

do you find problem is only at peak times?

Re: Speed to hub 70mb speed to devices is 7mb

Alistairjcooke1 — Sat, 20 Jun 2020 20:11:56 GMT

Re: Speed to hub 70mb speed to devices is 7mb

Alistairjcooke1 — Sat, 20 Jun 2020 20:14:15 GMT

It is not only at peak times it is throughout the day and I have not streamed or downloaded from any torrents

Re: Speed to hub 70mb speed to devices is 7mb

imjolly — Sat, 20 Jun 2020 21:02:13 GMT

Are you using pc/laptop connected by Ethernet direct to hub - no powerline adapter

have you turned off smart setup in hub manager?

Re: Speed to hub 70mb speed to devices is 7mb

Alistairjcooke1 — Sat, 20 Jun 2020 21:30:32 GMT

I am using laptop and i have tried it both directly to hub and through powerline adaptors and have same sort of speeds on everything

who would I tern off smart hub setup?

Re: Speed to hub 70mb speed to devices is 7mb

imjolly — Sat, 20 Jun 2020 22:02:09 GMT

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Re: Speed to hub 70mb speed to devices is 7mb

paul_fettes — Sat, 20 Jun 2020 22:53:49 GMT

Have you recently upgraded to fibre from adsl? It could be that the profile has been stuck at the adsl speed

Re: Speed to hub 70mb speed to devices is 7mb

pippincp — Sat, 20 Jun 2020 22:57:15 GMT

@paul_fettes That would be impossble.

Re: Speed to hub 70mb speed to devices is 7mb

Hildener — Sun, 21 Jun 2020 00:01:12 GMT

I would disconnect the powerline units and then check the speed I only say this because something similar happened to a relative of mine and it transpired that one of the powerline units had gone faulty and as a result his download speed was crippled,

Re: Speed to hub 70mb speed to devices is 7mb

paul_fettes — Sun, 21 Jun 2020 07:49:53 GMT

@pippincp No it’s not, I have had this situation in the last month where a customer had 67M going into the router but only 9M on all devices tried with different routers and devices and all the same. The CP had the line still capped at the adsl speeds and just needed the profile changed

Re: Speed to hub 70mb speed to devices is 7mb

pompey1898 — Sun, 21 Jun 2020 09:14:42 GMT

@imjollywrote:
Is the 7mb download speed when you are downloading a file from likes of steam or bit torrent
run btspeedtester and post results. Must be done with Ethernet connection
https://speedtest.btwholesale.com/

Hi @Alistairjcooke1 ,

Can you post the results of the above test requested by @imjolly remembering to remove your telephone number before posting.

Re: Speed to hub 70mb speed to devices is 7mb

imjolly — Sun, 21 Jun 2020 09:19:49 GMT

@paul_fettes wrote:

@pippincp No it’s not, I have had this situation in the last month where a customer had 67M going into the router but only 9M on all devices tried with different routers and devices and all the same. The CP had the line still capped at the adsl speeds and just needed the profile changed

don't remember that case on forum have you got a link?