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Fibre not in my new house?

GuyF — Thu, 18 Jun 2020 20:21:14 GMT

Hello, don't know if anyone can help?

We have recently built a new house in our garden.

We had fibre in our old house, and all the rest of the houses down our road have fibre.

However, when i try and upgrade our current broadband in our new house they say it is not available!

I have checked on Openreach website and it says: We don’t have plans to upgrade your area yet

any idea why this is? the internet is seriously slow here!

Thanks.

imjolly — Thu, 18 Jun 2020 20:36:46 GMT

You can try here

Is the home registered on Royal Mail database?

GuyF — Thu, 18 Jun 2020 21:25:55 GMT

Thanks, i have filled the form in. look forward to hearing from them 😊

imjolly — Thu, 18 Jun 2020 21:29:49 GMT

You also need to make sure your house address is registered on Royal Mail database

pippincp — Fri, 19 Jun 2020 00:45:24 GMT

GuyF — Fri, 19 Jun 2020 06:41:56 GMT

Thanks, done that also now.