https://community.bt.com/t5/Archive-Staging/Rare-Positive-Experience-to-Report-and-advice-sought/m-p/2060371#M1200431 <P>Hope this isn't premature but I wanted to report a pretty good experience with BT on this occasion.......</P><P>My Landline and Broadband crashed out on Monday late morning - thought it was my ancient BT modem that had popped it's clogs, but it was an issue with corroded copper wire at the pole across the road from us.&nbsp; The cabinet is a few hundred meters up the road from that. I panicked at first as I am an NHS doctor trying to do video clinics from home in this pandemic and I had full clinics booked all week.&nbsp; Managed to get through to Dundee call centre eventually, navigation wasn't simple initially as I had last had a fault about 2 or 3 years ago and all systems had changed!</P><P>I was sent a Halo Hub (which has worked well) -it&nbsp; arrived the next day.</P><P>The repair was prioritised&nbsp; and I was promised a visit for yesterday - had texts and emails to say engineer on his way, giving his name and mobile number - he arrived on time, repaired the landline but couldn't get the old Home Hub 6 I had connected to remain connected - it kept restarting and dropping out - but he said as he was landline only I needed to rebook a BB engineer.&nbsp; Managed to get through to Dundee again and explained - was promised a BB engineer today.&nbsp;</P><P>The Halo hub was working well, so wasn't too concerned, but also checked with a borrowed modem and router out of interest which worked perfectly - so it was the HH at fault.&nbsp; I have had at least 4 hubs crash and die over the years.........</P><P>Engineer phoned and I explained - he said he was in the area and would check the cabinet anyway, ran some tests and arranged a new hub to be sent to me tomorrow.&nbsp; Got a text and email confirming a Smart Hub 2 was en route.&nbsp; Are these decent bits of kit?&nbsp;&nbsp; Or should I just pack it away and use a modem and router setup as I have for ages?&nbsp;&nbsp;</P><P>Loved the Halo mini hub, it worked a treat.&nbsp; Nice to know we needn't be without BB again when there is a fault.</P><P>I was impressed with the speed and efficiency of the service this time. Hope it stays like this post-pandemic!&nbsp;</P> Thu, 18 Jun 2020 21:03:35 GMT CondorX51 2020-06-18T21:03:35Z https://community.bt.com/t5/Archive-Staging/Rare-Positive-Experience-to-Report-and-advice-sought/m-p/2060371#M1200431 <P>Hope this isn't premature but I wanted to report a pretty good experience with BT on this occasion.......</P><P>My Landline and Broadband crashed out on Monday late morning - thought it was my ancient BT modem that had popped it's clogs, but it was an issue with corroded copper wire at the pole across the road from us.&nbsp; The cabinet is a few hundred meters up the road from that. I panicked at first as I am an NHS doctor trying to do video clinics from home in this pandemic and I had full clinics booked all week.&nbsp; Managed to get through to Dundee call centre eventually, navigation wasn't simple initially as I had last had a fault about 2 or 3 years ago and all systems had changed!</P><P>I was sent a Halo Hub (which has worked well) -it&nbsp; arrived the next day.</P><P>The repair was prioritised&nbsp; and I was promised a visit for yesterday - had texts and emails to say engineer on his way, giving his name and mobile number - he arrived on time, repaired the landline but couldn't get the old Home Hub 6 I had connected to remain connected - it kept restarting and dropping out - but he said as he was landline only I needed to rebook a BB engineer.&nbsp; Managed to get through to Dundee again and explained - was promised a BB engineer today.&nbsp;</P><P>The Halo hub was working well, so wasn't too concerned, but also checked with a borrowed modem and router out of interest which worked perfectly - so it was the HH at fault.&nbsp; I have had at least 4 hubs crash and die over the years.........</P><P>Engineer phoned and I explained - he said he was in the area and would check the cabinet anyway, ran some tests and arranged a new hub to be sent to me tomorrow.&nbsp; Got a text and email confirming a Smart Hub 2 was en route.&nbsp; Are these decent bits of kit?&nbsp;&nbsp; Or should I just pack it away and use a modem and router setup as I have for ages?&nbsp;&nbsp;</P><P>Loved the Halo mini hub, it worked a treat.&nbsp; Nice to know we needn't be without BB again when there is a fault.</P><P>I was impressed with the speed and efficiency of the service this time. Hope it stays like this post-pandemic!&nbsp;</P> Thu, 18 Jun 2020 21:03:35 GMT https://community.bt.com/t5/Archive-Staging/Rare-Positive-Experience-to-Report-and-advice-sought/m-p/2060371#M1200431 CondorX51 2020-06-18T21:03:35Z https://community.bt.com/t5/Archive-Staging/Rare-Positive-Experience-to-Report-and-advice-sought/m-p/2061415#M1200432 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/272892">@CondorX51</a>,</P> <P>Thank you for posting. Its good to see a positive experience and thank you for taking the time to post.</P> <P>Thanks</P> <P>PaddyB</P> Sun, 21 Jun 2020 12:41:11 GMT https://community.bt.com/t5/Archive-Staging/Rare-Positive-Experience-to-Report-and-advice-sought/m-p/2061415#M1200432 PaddyB 2020-06-21T12:41:11Z