https://community.bt.com/t5/Archive-Staging/New-customer/m-p/2061236#M1200529 <P>As a new customer I am slightly concerned with our new activation.</P><P>First of all, broadband is connected, email sent to confirm. No hardware to connector, hence technically no broadband as old router does not work with BT. I had no choice but buy a router as interim measure to allow me to continue to work at home. As there is technically no broadband, does this warrant the £5 per day compensation as outlined by Ofcom that BT is affiliated to? It looks like the BT modem is still in Yorkshire!</P><P>Another question would be how do I claim the £80 voucher offered when I signed up and activation completed? There is no record in the reward section. I entered the contract with this offer in the terms and condition but appears to now be in breach. I have screen shot of this offer when signing up.</P><P>Not a great start to a 24month relationship.</P><P>Hopefully a moderator can help here!</P><P>&nbsp;</P> Sat, 20 Jun 2020 20:48:01 GMT DJTuk 2020-06-20T20:48:01Z https://community.bt.com/t5/Archive-Staging/New-customer/m-p/2061236#M1200529 <P>As a new customer I am slightly concerned with our new activation.</P><P>First of all, broadband is connected, email sent to confirm. No hardware to connector, hence technically no broadband as old router does not work with BT. I had no choice but buy a router as interim measure to allow me to continue to work at home. As there is technically no broadband, does this warrant the £5 per day compensation as outlined by Ofcom that BT is affiliated to? It looks like the BT modem is still in Yorkshire!</P><P>Another question would be how do I claim the £80 voucher offered when I signed up and activation completed? There is no record in the reward section. I entered the contract with this offer in the terms and condition but appears to now be in breach. I have screen shot of this offer when signing up.</P><P>Not a great start to a 24month relationship.</P><P>Hopefully a moderator can help here!</P><P>&nbsp;</P> Sat, 20 Jun 2020 20:48:01 GMT https://community.bt.com/t5/Archive-Staging/New-customer/m-p/2061236#M1200529 DJTuk 2020-06-20T20:48:01Z https://community.bt.com/t5/Archive-Staging/New-customer/m-p/2061395#M1200530 For the voucher 14 days need to pass from the date of activation.<BR /><BR /> Sun, 21 Jun 2020 11:54:08 GMT https://community.bt.com/t5/Archive-Staging/New-customer/m-p/2061395#M1200530 DJTuk 2020-06-21T11:54:08Z