how do you contact Bt

fox1710 — Sun, 21 Jun 2020 15:09:56 GMT

How can you contact bt My broad band keeps dropping . it says to go on live chat oh there no body available ill try ringing nobody answer

Re: how do you contact Bt

imjolly — Sun, 21 Jun 2020 15:37:21 GMT

you can try phoning customer services 150 or the forum members may be able to help your

if you want forum help

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

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how do you contact Bt

Re: how do you contact Bt