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Neighbours have broadband but I cant get ??

collinsza — Sun, 21 Jun 2020 20:22:35 GMT

How can we be on the same cabinet & even the same pole as our neighbours but we are being told we cant get broadband? It doesn't make sense? Who can help?

Re: Neighbours have broadband but I cant get ??

licquorice — Sun, 21 Jun 2020 20:25:59 GMT

It makes sense if the cabinet is full and there are no spare ports available.

Put your phone number in the dsl checker and post a screenshot of the result, remember to edit out your number from the screenshot before posting. https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Neighbours have broadband but I cant get ??

collinsza — Sun, 21 Jun 2020 20:29:57 GMT

We don't have a landline . We purchased the property and are due to move in the 1st week of July.

Re: Neighbours have broadband but I cant get ??

licquorice — Sun, 21 Jun 2020 20:31:21 GMT

Put the address in the checker, not as accurate as the phone number but will suffice to show if cabinet is full.

Re: Neighbours have broadband but I cant get ??

collinsza — Sun, 21 Jun 2020 20:33:21 GMT

Re: Neighbours have broadband but I cant get ??

licquorice — Sun, 21 Jun 2020 20:35:43 GMT

As you can see, the cabinet is full. All you can do is keep checking and order as soon as VDSL shows as available.

Re: Neighbours have broadband but I cant get ??

james-kel — Sun, 21 Jun 2020 20:38:43 GMT

According to that picture you can get fibre broadband FTTC, just not fibre to the premises FTTP. You should be ok. The waiting list is for GFAST

Re: Neighbours have broadband but I cant get ??

collinsza — Sun, 21 Jun 2020 20:39:11 GMT

so i'm moving to a new home, working from home and have two kids doing online schooling and we can't get broadband - well that's fantastic.🙄

Re: Neighbours have broadband but I cant get ??

licquorice — Sun, 21 Jun 2020 20:42:27 GMT

@james-kel wrote:
According to that picture you can get fibre broadband FTTC, just not fibre to the premises FTTP. You should be ok. The waiting list is for GFAST

Err, no. There is no G.Fast, the waiting list is for FTTC.

Re: Neighbours have broadband but I cant get ??

licquorice — Sun, 21 Jun 2020 20:43:39 GMT

You may be able to order ADSL2+ in the interim. Some areas are not accepting orders for ADSL but you could try.

Re: Neighbours have broadband but I cant get ??

james-kel — Sun, 21 Jun 2020 20:44:24 GMT

It's time to start making friends with your neighbour then go around with a drum of cat5 and a bottle of wine. Good luck! Still not sure why it shows as ADSL 2 is available

Re: Neighbours have broadband but I cant get ??

collinsza — Sun, 21 Jun 2020 20:46:26 GMT

and it's same same price as a 36mbps line for a third of the speed - looks like I'll have to go the mobile route.

Re: Neighbours have broadband but I cant get ??

collinsza — Sun, 21 Jun 2020 20:48:13 GMT

any idea who to contact to find out when or if they (whoever they are) are provisioning more capacity - can't see the issue going away anytime soon?

Re: Neighbours have broadband but I cant get ??

gg30340 — Sun, 21 Jun 2020 20:55:23 GMT

@james-kel wrote:

Still not sure why it shows as ADSL 2 is available

.... because it is a totally different product than FTTC and is available.

Re: Neighbours have broadband but I cant get ??

licquorice — Sun, 21 Jun 2020 20:56:41 GMT

@collinsza wrote:

any idea who to contact to find out when or if they (whoever they are) are provisioning more capacity - can't see the issue going away anytime soon?

Which exchange and cabinet is it, you chopped off the top of the table.

Re: Neighbours have broadband but I cant get ??

james-kel — Sun, 21 Jun 2020 20:59:02 GMT

Ah just miss-read ADSL2 only ;-(

Re: Neighbours have broadband but I cant get ??

collinsza — Sun, 21 Jun 2020 21:02:16 GMT

OAKHAM on Exchange OAKHAM is served by Cabinet 1

Re: Neighbours have broadband but I cant get ??

collinsza — Sun, 21 Jun 2020 21:03:20 GMT

OAKHAM on Exchange OAKHAM is served by Cabinet 1

Re: Neighbours have broadband but I cant get ??

licquorice — Sun, 21 Jun 2020 21:08:39 GMT

Not looking good I'm afraid, doesn't appear to be any plans to expand the capacity.

You could submit an enquiry to Openreach via this form to see if there are any plans.

https://www.openreach.com/fibre-broadband-availability-customer

Re: Neighbours have broadband but I cant get ??

collinsza — Sun, 21 Jun 2020 21:09:48 GMT

thanks for the help.