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Fast Internet on only one computer

holocene — Mon, 22 Jun 2020 14:22:20 GMT

I’ve got a problem with my home WiFi which has honestly been a head scratcher.

Problem: Broadband is fast on only one computer in the household, every other device the internet is slow (0.02 Mbps).

At first, I thought the computer with the fast internet was perhaps hogging the bandwidth for some reason. But the issue still persists even when this computer is turned off.

The problem has only just occurred about 5 days ago, before this, the internet would normal speed on every device. With the devices with slow internet, it doesn’t happen constantly. They can go a few hours where the internet speed is normal then it suddenly drops to the point where it’s unusable.

Things I’ve tried:

Resetting the router to factory settings
Tested on lots of different devices: Windows laptop, ios mobile, ubuntu laptop, PS4. All having issues with speed.
Moved laptops right next to the router to see if it was an issue with signal strength. Still slow

The computer in the household with good internet is also furthest away from the router in the house.

Any idea what’s causing this issue?

Re: Fast Internet on only one computer

JohnC2 — Tue, 23 Jun 2020 17:58:04 GMT

Hi @holocene welcome to the forum and sorry that you are having a problem with your connection at home.
Check out How to Improve your Wifi Connection and see if the advice given helps with your connection.

cheers

John

Re: Fast Internet on only one computer

holocene — Thu, 25 Jun 2020 17:12:14 GMT

Hey there,

tried all those options and none of it has made a difference.

Re: Fast Internet on only one computer

gg30340 — Thu, 25 Jun 2020 18:23:56 GMT

Make sure you have turned off "smart setup" on the Homehub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F