This topic

Broadband down

Sinita — Wed, 24 Jun 2020 01:35:37 GMT

The worst thing I did was leave Sky for BT. Worst broadband. In less than a month my broadband is down again. I'm counting down the days until my contract ends and running back to Sky!!!! BT fastest broadband is soooooo slow, I just cant stand it any longer. Rubbish!!!!

Re: Broadband down

DavidM — Wed, 24 Jun 2020 08:09:36 GMT

Hi @Sinita and welcome to the community.

Thanks for posting about your connection. I'm sorry you're having a few problems. Can you give us some more information on what's happening? How are you connected? Is it wired or wireless? Does the connection slow at any particular time? Can you try running the test at https://speedtest.btwholesale.com/ and post the results? Please run the test when connected via cable.

Cheers

David

Re: Broadband down

imjolly — Wed, 24 Jun 2020 09:02:03 GMT

in addition to info requested by @DavidM can you also give more information about your connection

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

have you turned off smart setup

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem