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From fibre 2 to Fibre 1 HELP!!

Deucalion — Thu, 25 Jun 2020 07:22:49 GMT

I’ve just Regraded from fibre 2 to a Fibre 1 package but still getting the exact same speeds as the fibre 2. I had fibre 1 with tv and that was clocking in at 38/40mbps down and 8mbps up when I first joined BT which was good but decided to upgrade to fibre 2 for faster speeds, however here is where the trouble started. Shortly after upgrading I kept getting constant dropouts my router would flash orange and then go blue and it did it at least 6 times a day after loads of openreach visits and line testing they saw I had Aluminium and not copper and it’s old so might not be able to handle faster speeds. They have capped my line to find the "sweet spot" which they did at 50meg down and 10up so they said to contact BT and get on a 50/10 circuit which they couldn’t do so I decided to downgrade to Fibre 1 then i got an email to say it’s at speeds of 57/73mbps down when it should be a MAX of 40mbps. Can anyone help?? I need slower speeds not fibre 2 speeds.

Re: From fibre 2 to Fibre 1 HELP!!

licquorice — Thu, 25 Jun 2020 07:34:39 GMT

Fibre 1 is 55/10. The speed you get is the speed your line is capable of handling, if it doesn't, Openreach need to fix the fault.

Re: From fibre 2 to Fibre 1 HELP!!

Deucalion — Thu, 25 Jun 2020 07:37:03 GMT

Hi, that’s what I thought in regards to fibre 1 however after speaking to BT the package that’s on their website which is 38/40meg down is wrong. I’ve got an email and my bt app shows 57/73mbps down which is the same speeds I was on for fibre 2

Re: From fibre 2 to Fibre 1 HELP!!

Deucalion — Thu, 25 Jun 2020 07:41:14 GMT

this is what it’s showing after downgrading. I can upload Hub stats if needs be too

Fibre 1 package

Deucalion — Thu, 25 Jun 2020 09:55:29 GMT

Recently downgraded to fibre 1 from fibre 2 and the speeds are staying the same as before. I was hoping to go down to 40meg down and 10up but it stays at 57/73meg down and 18up which is fibre 2 speeds.

Had my speed banded or capped by openreach as my line couldn’t handle faster speeds without constant dropouts (aluminium cable) my BT app showing fibre 1 package but fibre 2 speeds yet BT website as a new customer shows 40meg MAX on fibre 1. Is there anyway to get 40meg speeds and am I getting the fibre 2 speeds due to my speed or line being capped by openreach, if so do I need a profile reset to get fibre 1 package.

Re: Fibre 1 package

licquorice — Thu, 25 Jun 2020 10:06:17 GMT

Please don't start multiple threads wit the same topic.

Re: Fibre 1 package

Deucalion — Thu, 25 Jun 2020 10:09:05 GMT

Sorry trying to get used to this forum, wasn’t to sure if to add a reply or start again as I didn’t mention about being capped or banded on my line.

Re: Fibre 1 package

licquorice — Thu, 25 Jun 2020 10:09:32 GMT

If you are really desperate to get slower speeds, just keep unplugging your router multiple times in a short space of time and DLM will intervene and cap your line.

However, it would be preferable to keep reporting problems with your line until Openreach fix the underlying fault.

Re: Fibre 1 package

Deucalion — Thu, 25 Jun 2020 10:10:14 GMT

I didn’t mention about needing a profile reset, sorry

Re: Fibre 1 package

Deucalion — Thu, 25 Jun 2020 10:11:55 GMT

Openreach wont fix the problem as the problem is the cabling isn’t copper but aluminium and their motto is, if it ain’t broke don’t fix it. Apparently needs to be 65% broken before they replace with copper

Re: Fibre 1 package

-Richie- — Thu, 25 Jun 2020 18:43:26 GMT

Your order needs placed manually with a change of SLT, BT have given out several speed boosts over the years, downgrading allows some customers to keep the speed boost.

Ring BT, speak with the 'Easy Assist' team, they can replace the order like for like and change the SLT, it will renew your contract but going from your post, you've just renewed anyways.