This topic

Me neighbours can all get fibre yet I cannot

Shar88 — Thu, 25 Jun 2020 15:45:49 GMT

The houses either side of mine plus the ones across the road all can now have fibre broadband yet we cannot. We are a house separated into 5 flats we already have normal broadband but it's nowhere near fast enough.

Why is it that everyone else can have fibre but yet we are the only place that cannot

Re: Me neighbours can all get fibre yet I cannot

imjolly — Thu, 25 Jun 2020 16:13:27 GMT

Are you a BT Broadband customer

if so enter your phone number and post results. Remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Me neighbours can all get fibre yet I cannot

Shar88 — Thu, 25 Jun 2020 16:17:24 GMT

We don't have a landline as we don't use it but I used that and typed in the address and what came up confussed me I am no good with anything like this

Re: Me neighbours can all get fibre yet I cannot

licquorice — Thu, 25 Jun 2020 16:20:08 GMT

If you have broadband you have a phone line, it won't work without.

If you post the screenshot as requested all wil be explained.

Re: Me neighbours can all get fibre yet I cannot

Shar88 — Thu, 25 Jun 2020 17:42:00 GMT

sorry we have a landline just not a phone haha

Re: Me neighbours can all get fibre yet I cannot

Shar88 — Fri, 26 Jun 2020 09:29:47 GMT

Re: Me neighbours can all get fibre yet I cannot

imjolly — Thu, 25 Jun 2020 18:15:27 GMT

You never confirmed you are a BT broadband customer or are you with a different ISP?

if you check your BT account assuming you are with BT then you will see your phone number and then use that in the checker

Re: Me neighbours can all get fibre yet I cannot

Shar88 — Thu, 25 Jun 2020 18:17:51 GMT

I think my partners dad signed us up with NOW Tv for the moment we have just moved in so my father in law has done alot of things but i think we are with now TV

Re: Me neighbours can all get fibre yet I cannot

Shar88 — Thu, 25 Jun 2020 18:19:10 GMT

we will be going with BT as soon as we can get the fast fibre but we are just waiting to see if eventually we will be able to get it which im sure hopefully we can soon as our neighbour and a few doors down have been able to get fast fibre and we are on the same cabinet

Re: Me neighbours can all get fibre yet I cannot

imjolly — Thu, 25 Jun 2020 18:24:54 GMT

As this forum is for BT Retail customers you need to post on the NOW forum and ask there why you cannot get fibre

Re: Me neighbours can all get fibre yet I cannot

pippincp — Thu, 25 Jun 2020 21:19:32 GMT

You are in an FTTP area. Give the FTTP team a ring. 0800 587 4787

Re: Me neighbours can all get fibre yet I cannot

Carlusha — Thu, 25 Jun 2020 22:24:01 GMT

@Shar88 I suggest you edit the screen shot and remove your personal details as this is a public forum!

Re: Me neighbours can all get fibre yet I cannot

Shar88 — Thu, 25 Jun 2020 23:23:11 GMT

okay i cannot seem to do that and i cannot seem to delete the post im trying to find out how

Re: Me neighbours can all get fibre yet I cannot

licquorice — Fri, 26 Jun 2020 08:25:18 GMT

You can only edit a post for one hour after posting.

You can delete the screenshot by going into your profile by clicking your avatar, select My profile and under Photos click View All. You can then select the screenshot by ticking the little square in the top left corner. Click on the 3 dots and select Delete all checked images.