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BT smart hub 2

Sayef04 — Fri, 26 Jun 2020 01:39:01 GMT

So I've switched my old BT hub 4 to the new BT smart hub 2, yet my internet speeds are the same. Does the speed immediately change or do you have to wait?

Re: BT smart hub 2

Keith_Beddoe — Fri, 26 Jun 2020 05:35:57 GMT

@Sayef04

There would be no change in speed unless you have changed your broadband package.

If you have changed from ADSL broadband to VDSL broadband (fibre), then you should get the new expected speed range right away.

Re: BT smart hub 2

imjolly — Fri, 26 Jun 2020 09:27:57 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: BT smart hub 2

Sayef04 — Fri, 26 Jun 2020 13:36:42 GMT

Is there anyway to check if I have ADSL or VDSl

Re: BT smart hub 2

imjolly — Fri, 26 Jun 2020 13:39:16 GMT

the stats I asked for should show if adsl or vdsl

Re: BT smart hub 2

licquorice — Fri, 26 Jun 2020 13:45:27 GMT

If you log in to the SH2 manager, click on Status and it will tell you the connection type.