new BT hub, confused about order and delivery

danielle1 — Fri, 26 Jun 2020 16:26:05 GMT

I'm completely confused. Being moved to fibre and new Hub was shown as an "order". I didn't order it, but I figured out what they were doing. Last week the new Hub 2 came, and I set it up and returned the old Hub to BT. But then today another box came from BT which looked exactly like the Hub 2 box. I refused the package thinking it had to be a mistake. So I looked on my BT account, and it shows another order on June 23 (which I didn't make) "for Hub 2". Was this indeed a mistake, or was it another part of the new equipment, and why can't they make things clear what they are doing?

Re: new BT hub, confused about order and delivery

pippincp — Fri, 26 Jun 2020 16:56:01 GMT

It will have been a mistake. Don't worry about it.

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new BT hub, confused about order and delivery

Re: new BT hub, confused about order and delivery