https://community.bt.com/t5/Archive-Staging/Wrong-item-delivered-in-connection-with-upgrade/m-p/2063622#M1200884 <P>How do I tell BT&nbsp; that they have delivered the wrong item? The only email address I have is for BT shop: they replied that it was not their concern. BT online chat appears to be inopperative and there seems to be no message system on their website. BT advertises a postal address for a letter of complaint, but this is going to take some time. Is there any quicker way other than hanging on to the phone for hours.</P><P>&nbsp;</P> Fri, 26 Jun 2020 19:45:18 GMT Gordon_Peckham 2020-06-26T19:45:18Z https://community.bt.com/t5/Archive-Staging/Wrong-item-delivered-in-connection-with-upgrade/m-p/2063622#M1200884 <P>How do I tell BT&nbsp; that they have delivered the wrong item? The only email address I have is for BT shop: they replied that it was not their concern. BT online chat appears to be inopperative and there seems to be no message system on their website. BT advertises a postal address for a letter of complaint, but this is going to take some time. Is there any quicker way other than hanging on to the phone for hours.</P><P>&nbsp;</P> Fri, 26 Jun 2020 19:45:18 GMT https://community.bt.com/t5/Archive-Staging/Wrong-item-delivered-in-connection-with-upgrade/m-p/2063622#M1200884 Gordon_Peckham 2020-06-26T19:45:18Z https://community.bt.com/t5/Archive-Staging/Wrong-item-delivered-in-connection-with-upgrade/m-p/2063628#M1200885 <P>Unfortunately at present the only method of contacting BT is phoning 150</P> Fri, 26 Jun 2020 20:07:23 GMT https://community.bt.com/t5/Archive-Staging/Wrong-item-delivered-in-connection-with-upgrade/m-p/2063628#M1200885 imjolly 2020-06-26T20:07:23Z