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Internet dropping out all the time

mearlski — Sat, 27 Jun 2020 11:14:03 GMT

Anyone else having issues with the internet and connecting? Past three days are terrible for me.... Had to turn router on and off about 50 times.... Flashing orange lights.... No TV.....

Is it down seems to state there are country wide issues but BT don't appear to have said anything

Re: Internet dropping out all the time

imjolly — Sat, 27 Jun 2020 11:17:05 GMT

have you checked your phone line has a dial tone? if so dial 17070 option 2 should be silent

have you tried connecting to test socket with filter to eliminate your internal wiring?

multiple resets will severely reduce your connection speed

Re: Internet dropping out all the time

mearlski — Sat, 27 Jun 2020 11:25:37 GMT

Got a dial tone... Silent test is not silent... Not been in test socket... We have had an open reach technician outside the house doing stuff many times this week... Not from our request just doing something unknown... Ever since my internet has been rubbish.

I know restarts will diminish speed etc but when you have no asked at all what's the difference.

Currently doing everything in 4g... Can't even report a fault as the online system says I have a fault logged, when I go in to track it, it says you have no fault logged.... Terrible system

Re: Internet dropping out all the time

imjolly — Sat, 27 Jun 2020 11:28:04 GMT

you need to check from test socket to make sure line noise is caused by something outside your home so engineer visit is free you can phone 0800800151 from mobile and report your phone fault

Re: Internet dropping out all the time

mearlski — Sat, 27 Jun 2020 11:37:07 GMT

Thanks for the help but it's up at the moment and I'm not going to risk turning it off to test main socket while I can use the internet normally.

Ill just persevere with it

Re: Internet dropping out all the time

mearlski — Sat, 04 Jul 2020 10:39:18 GMT

So BT have gone out again and done something (no information to what is being done) and my download speeds are dire.

They have reported it as fixed (about 40 minutes ago) but Im getting worse speeds than I was before. Do I need the line to settle?

On a speed test I get around 7MB/s down - Will this get better over the coming days?

Re: Internet dropping out all the time

imjolly — Sat, 04 Jul 2020 10:45:36 GMT

can you check you have a dial tone and if so can you dial 17070 option 2 should be silent and best with corded phone from test socket

your connection speed is really low as is max attainable

Re: Internet dropping out all the time

mearlski — Sat, 04 Jul 2020 10:50:58 GMT

Thanks, Yeah I have a dial tone and the quiet line test seems, well quiet.

My internet just disappeared 2 minutes ago and my stats now show me going up in speed.. Maybe they are still playing around with it