This topic

Cabinet Change

Niall_Jack4 — Sat, 27 Jun 2020 20:08:21 GMT

I have had slow Wi-fi for years. We were upgraded to fibre not long ago but it is not even giving us fibre speeds. Our speeds that BT guarantee us are 12mb but stills falls far below. The max that we can get is 15mb if we are lucky. In my eyes this is far too slow and most devices such as iPads and consoles don’t even work. There is a cabinet less than 100. Metres from our house but is only for about 40 houses who are guaranteed a minimum of 60mb. How is this fair ? Is it possible to change cabinet and what is the best way about going around it. Every time I phone BT about the speeds and ask questions on this topic they are useless. Openreach are also useless as they don’t even have any contact numbers. No questions are been answered here.

Re: Cabinet Change

gg30340 — Sat, 27 Jun 2020 20:12:59 GMT

Openreach will not move you to another cabinet just to increase your broadband speed.

See link and the question "There is another cabinet near me ....."

https://www.openreach.com/help-and-support/questions-about-fibre-availability/

Re: Cabinet Change

imjolly — Sat, 27 Jun 2020 20:15:01 GMT

This has been raised on the forum many times - using search will find them. Openreach refuse to move cabinets just to improve your connections speed

If you are a BT broadband customer then enter your phone number and post results

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Cabinet Change

Niall_Jack4 — Sat, 27 Jun 2020 20:16:44 GMT

Why will BT not do anything as they are not giving us a guaranteed speed. We are one of the only streets in my town with this kind of internet.

Re: Cabinet Change

Carlusha — Sat, 27 Jun 2020 20:21:18 GMT

@Niall_Jack4wrote:
Why will BT not do anything as they are not giving us a guaranteed speed. We are one of the only streets in my town with this kind of internet.

If you answer the questions of @imjolly, we may be able to help you with some improvement or steer you in the right direction.

Re: Cabinet Change

Niall_Jack4 — Sat, 27 Jun 2020 20:21:19 GMT

Hi, it is saying the picture is too big for the 333 kB

Re: Cabinet Change

imjolly — Sat, 27 Jun 2020 20:22:47 GMT

It would be absolute chaos if people could change cabinets just to get a bit extra connection speed never mind all the changes needed to re-route your line to a different cab

easiest and most logical decision is 'no'

post dslchecker results if bt customer

Re: Cabinet Change

Niall_Jack4 — Sat, 27 Jun 2020 20:27:31 GMT

Re: Cabinet Change

Niall_Jack4 — Sat, 27 Jun 2020 20:28:34 GMT

Re: Cabinet Change

Niall_Jack4 — Sat, 27 Jun 2020 20:29:30 GMT

Re: Cabinet Change

imjolly — Sat, 27 Jun 2020 20:33:36 GMT

Post hub stats. If sh2 then advanced settings then technical log information

your connection speed is 18mb and the bottom of your expected range and significantly better than your previous adsl 4mb

have you any line noise. Dial 17070 option 2 should be silent and best with corded phone

are you using test socket with a filter to see if that improves your connection speed - even if you currently have a filtered master socket

Re: Cabinet Change

Starwire — Sun, 28 Jun 2020 10:41:19 GMT

As said Openreach will not move you onto a different PCP just to improve your broadband speed. It’s stated on their web site somewhere.

The only time they would/should do it is if your line was missed off a planned upgrade. This is usually only applicable to BDUK Funded FTTC though.

The main reason they won’t move you is down to cost. The cabinet might only be 100m away but that doesn’t necessarily mean the duct that feeding your DP is interconnected to the PCP you want to move to. Moving you to it could end up costing thousands in Civils work.

Do that for everyone who wants to move to a closer cabinet and the company will go bankrupt within a year.

Re: Cabinet Change

iniltous — Sun, 28 Jun 2020 10:52:37 GMT

This has been brought up many times, BT are not responsible for the ‘network’ , the same as any other CP that uses Openreach , so it’s pointless asking your CP to move you to another cabinet.
If you could ask OR directly ( bearing in mind it’s the regulator Ofcom that doesn’t want you to have a direct relationship with OR ) the answer would ( almost certainly) be ‘No’ , the DP that serves your home is cabled back to the cabinet you are off, not any other, even if there is now a cabinet that’s physically closer to your home, there is no cable from it to your DP.
If OR did independently decide to reroute your DP to this close cab, it would need a considerable amount of time planning, then arranging it with all the different service providers that also have customers off your DP , and it wouldn’t make sense to do only your DP so potentially every other DP on the main cable from your current cab to your DP would be also included, all these service providers would have to agree to downtime and they in turn would have to inform all their customers when this downtime would occur, imagine the logistics of getting potentially dozens of company’s to agree to a date, and given that the onus is now on FTTP, OR are not going to spend time , effort and expense will on copper network rearrangements.
If you are getting what you were told to expect, you really have no cause for complaint, if you are not getting what you should expect, you probably should ensure your internal setup is optimised as that could well be where any issue is, and neither BT or OR are responsible for that.

Re: Cabinet Change

Niall_Jack4 — Sun, 28 Jun 2020 22:52:31 GMT

I understand. I Believe openreach should so something such as add more cabinets etc. I feel like they only prioritise a little amount of houses compared to the thousands stuck on the same far away cabinet.

Re: Cabinet Change

Starwire — Mon, 29 Jun 2020 12:10:03 GMT

The construction cost of adding a PCP/DSLAM can cost upwards of £50,000

Also FTTC/G.Fast will always have limitations. They’ll never be able to push 1+ Gbps speeds on those technologies so FTTP is the only way to go.

Openreach are now concentrating all their time, effort and funding on building a National FTTP Network. Sooner or later everyone will get FTTP, you might get it in 2 weeks, 2 months or 2 years. Impossible to say.