This topic

fibre upgrade offer

grumpywhale — Sun, 28 Jun 2020 11:15:19 GMT

We received promotional offer from BT, offering upgrade from current DSL to Fibre 100, so we took it. Only now were a bit confused, we received the order email, it says upgrade coming on 1st, but no mention of visit from engineer or provision of new router.

to go to this Full Fibre 100 with BT Halo 1, do we not need engineer visit to actually put in fibre or is it not fibre to premises but fibre to cabinet?

Just a bit confused.

Re: fibre upgrade offer

pippincp — Sun, 28 Jun 2020 11:20:26 GMT

Fibre 100 is a G.Fast product. No engineer required. A new hub will only be sent if required.

Re: fibre upgrade offer

grumpywhale — Sun, 28 Jun 2020 11:21:52 GMT

So its fibre to the cabinet, which one gives fastest but fibre to the home>

Re: fibre upgrade offer

pippincp — Sun, 28 Jun 2020 11:23:36 GMT

Yes G.Fast is FTTC.

Re: fibre upgrade offer

grumpywhale — Sun, 28 Jun 2020 11:55:02 GMT

How can i get them to give me an upgraded router though, the one we have works but its last generation

Whats the first speed that would need engineer visit

grumpywhale — Sun, 28 Jun 2020 11:56:31 GMT

So we have accepted upgrade to Full Fibre 100, but from the other answer i got thats FTTC what is the first one that would need an engineer visit so we get FTTP?

Re: Whats the first speed that would need engineer visit

imjolly — Sun, 28 Jun 2020 12:11:49 GMT

maybe you cannot get FTTP hence why you can get G.Fast

enter your phone number and post results remember delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: fibre upgrade offer

imjolly — Sun, 28 Jun 2020 12:13:33 GMT

unless your router is faulty then you will not get another router unless you upgrade to Halo 2

Re: fibre upgrade offer

garybs29 — Sun, 28 Jun 2020 12:19:56 GMT

Seems strange that if you're upgrading to G.fast they're not sending out a new router or engineer as both are usually needed. The engineer in particular as usually they may need to change the master socket face plate etc

Re: Whats the first speed that would need engineer visit

grumpywhale — Sun, 28 Jun 2020 12:30:40 GMT

Test shows FTTP is available. So which is first package that would need it?

Re: Whats the first speed that would need engineer visit

imjolly — Sun, 28 Jun 2020 12:34:39 GMT

can you post results

was it FTTPoD? as that is not same as FTTP

Re: Whats the first speed that would need engineer visit

grumpywhale — Sun, 28 Jun 2020 12:37:22 GMT

Re: Whats the first speed that would need engineer visit

imjolly — Sun, 28 Jun 2020 12:43:02 GMT

certainly shows FTTP not G.Fast

you need something like this installed

Re: Whats the first speed that would need engineer visit

grumpywhale — Sun, 28 Jun 2020 12:45:03 GMT

so whats the fastest on fttc is it 100 which im getting then 300 and up i need this?

Re: Whats the first speed that would need engineer visit

imjolly — Sun, 28 Jun 2020 12:53:50 GMT

normal FTTC is 80mb you have FTTP available to you and to upgrade you would need to contact 08005874787

there is not G.Fast available according to dslchecker

Re: Whats the first speed that would need engineer visit

imjolly — Sun, 28 Jun 2020 12:57:01 GMT

I merged both your posts as covering same question/subject

Re: Whats the first speed that would need engineer visit

grumpywhale — Sun, 28 Jun 2020 13:10:20 GMT

So the "free" upgrade offered by BT to "Full Fibre 100" from what your saying and the mail we got says max speed 63 is actually just fttc and not full fibre. So isnt that misrepresentation?

If its full fibre we would need the ONT adapter box which they have not said they will be sending, so its just the highest FTTC and not FTTP per the advert. Or am i missing something or do i need to speak to someone on phone as i cant find an direct webchat for BT an more.

Re: Whats the first speed that would need engineer visit

imjolly — Sun, 28 Jun 2020 13:14:21 GMT

phone the FTTP team I have already posted the number and see what they offer

Re: Whats the first speed that would need engineer visit

grumpywhale — Sun, 28 Jun 2020 13:27:53 GMT

just to finish off the thread incase anyone else finds it. I have just spoken to FTTP team over the order placed.

We received the advertising leaflet for "free upgrade to full fibre 100" and accepted it online. However, it appears that the BT ordering system didnt upgrade us to Full Fibre it just "upgraded us" to the fastest FTTC. The help desk told me to let the upgrade go through but on the first day ring up the upgrade team and they would arrange for propper FTTP to be done. So to me this is an error and possibly misrepresenting the package on BT site.

I will do as they said and ring on the 1st but i shouln't have to! this is a bit bad really as the site did an upgrade that isnt really an upgrade!

Re: Whats the first speed that would need engineer visit

Kermit1 — Sun, 28 Jun 2020 15:13:05 GMT

I also have a letter from BT giving £0 pm upgrade to fibre 100 with BT halo1.
However, when I tried to upgrade online, the checkout showed £52.49pm!
It says on the letter an engineer needs to visit. I believe they need to send something in the post first (unfortunately not a new router).
I am hoping this package will stop me losing my broadband connection all the time. I have tried all the troubleshooting...
It looks like I need to ring BT even though the advice is not to!