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BT Infinity - very poor upstream speed

warwickhw — Mon, 29 Jun 2020 17:14:17 GMT

My BT Infinity Line is performing really poorly. Logging a ticket results in a request that i should use BT chat then directs to a page with no option to select a chat, just repeat the test/triage process! So infuriating.

Stats from my router, show poor Noise, Attenuation and LPR performance.

Can anyone suggest why this might be happening. I suspect damage to a cable, but would like someone to check that there isn't a different cause.

Thanks in advance.

Re: BT Infinity - very poor upstream speed

imjolly — Mon, 29 Jun 2020 18:03:01 GMT

Your stats don't show dsl connection time not system uptime. Have you been having problems with router dropping connection and manual resets trying to improve speed or a combination of both

try quiet line test. Dial 17070 option 2 should be silent and best with corded phone

enter phone number and post results remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: BT Infinity - very poor upstream speed

warwickhw — Tue, 30 Jun 2020 07:32:57 GMT

Thanks for the reply @imjolly .

It's definitely noise on the line. I finally got through to an engineer and they are replacing the line.

Not sure what the quiet line test would have told me other than something I already knew.

Troubleshooting tios are always helpful though.

Cheers

Re: BT Infinity - very poor upstream speed

imjolly — Tue, 30 Jun 2020 09:10:17 GMT

not sure how you know there is noise on the line without using the phone to check still just have to wait and see if engineer finds anything