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Account issue

dwarwick87 — Mon, 29 Jun 2020 19:01:25 GMT

Hello

I have BT broadband and have done for a while now. I noticed a message saying my special offer is coming to an end soon so clicked on my account to view personalised deals.. when I click it, it is showing as “sorry unable to view deals as you must be a broadband customer” which I am? Very confused right now?

help!

Re: Account issue

imjolly — Mon, 29 Jun 2020 19:04:09 GMT

phone the options team who are dealing with renewals and see what new deal you can negotiate 0800800030

Re: Account issue

dwarwick87 — Mon, 29 Jun 2020 19:21:38 GMT

Every piece of online information is telling not to call though due to shortness of staff for COVID purposes? Are they still available

Re: Account issue

-Richie- — Mon, 29 Jun 2020 19:44:24 GMT

@dwarwick87wrote:
Every piece of online information is telling not to call though due to shortness of staff for COVID purposes? Are they still available

It might take a bit longer to get through but they will help you, once you have the discount sorted, speak with the billing team to look at your BT ID issues or start with billing then go to the Loyalty team for a discount.