This topic

Constant Internet drop out

n3sbit — Mon, 29 Jun 2020 19:14:24 GMT

I have been having problems with my internet

The connection has been dropping out constantly

Over 100x in a day at a guess.

I have an engineer booked for the second time to try solve this.

Is there a way i can see how many drop outs ?

Any help would be appreciate

I can post router log details if needed

Re: Constant Internet drop out

imjolly — Mon, 29 Jun 2020 19:18:47 GMT

Does your phone work with dial tone. If so try dial 17070 options 2 should be silent and best with corded phone

is the hub colour changing?

if you go to logs and filter to WAN you will see restarts. No need to post

Re: Constant Internet drop out

n3sbit — Mon, 29 Jun 2020 19:46:13 GMT

Hi

The hub is changing color to orange and then flashing orange until it finally reconnects,

I done have a landline phone to test unfortunately

20:01:32 29 Jun. WAN Sensing Auto sensing Complete
20:00:21 29 Jun. DSL Link Down: duration was 776 seconds
19:45:11 29 Jun. DSL Link Down: duration was 45 seconds
19:41:23 29 Jun. DSL Link Down: duration was 206 seconds
19:36:58 29 Jun. DSL Link Down: duration was 714 seconds
19:23:41 29 Jun. DSL Link Down: duration was 4664 seconds
18:04:58 29 Jun. DSL Link Down: duration was 333 seconds
17:58:27 29 Jun. DSL Link Down: duration was 523 seconds
17:48:27 29 Jun. DSL Link Down: duration was 331 seconds
17:41:34 29 Jun. DSL Link Down: duration was 353 seconds
17:35:11 29 Jun. DSL Link Down: duration was 9071 seconds
15:02:05 29 Jun. DSL Link Down: duration was 722 seconds
14:48:41 29 Jun. DSL Link Down: duration was 4597 seconds
13:30:45 29 Jun. DSL Link Down: duration was 18901 seconds
08:14:43 29 Jun. DSL Link Down: duration was 3836 seconds
07:10:11 29 Jun. DSL Link Down: duration was 2257 seconds
06:31:54 29 Jun. DSL Link Down: duration was 33 seconds
06:30:00 29 Jun. DSL Link Down: duration was 10 seconds
06:29:13 29 Jun. DSL Link Down: duration was 176 seconds
06:25:17 29 Jun. DSL Link Down: duration was 918 seconds
06:08:59 29 Jun. DSL Link Down: duration was 1684 seconds
05:39:33 29 Jun. DSL Link Down: duration was 1387 seconds
05:15:35 29 Jun. DSL Link Down: duration was 87740 seconds
04:52:16 28 Jun. DSL Link Down: duration was 11552 seconds
01:38:46 28 Jun. DSL Link Down: duration was 1111 seconds
01:19:39 28 Jun. DSL Link Down: duration was 14 seconds
01:18:04 28 Jun. DSL Link Down: duration was 1280 seconds
00:54:56 28 Jun. DSL Link Down: duration was 213 seconds
00:50:42 28 Jun. DSL Link Down: duration was 12775 seconds

Re: Constant Internet drop out

imjolly — Mon, 29 Jun 2020 19:58:18 GMT

The most basic test when you have broadband connection problem is to check landline has a dial tone and if so do quiet line test to check for noise. No point in trying different changes before checking the most basic problem