This topic

What is the correct speed?

colliedug — Tue, 30 Jun 2020 13:02:07 GMT

When I check my speed using BT's own speed checker I get 149 down and 39 up - every time I check - that makes me suspicious!

Using any of the many other speed check websites gives me around 40 down and 40 up.

How can I find out the correct speed?

Colin

Anonymous — Tue, 30 Jun 2020 13:19:42 GMT

I use the Ookla Speed Test app on my phone which is connected on the 5GHz band.

I'm aware that Wi-fi testing isn't the most reliable method but it usually shows my speed to be greater than my minimum guaranteed so I'm not fussed.

colliedug — Wed, 01 Jul 2020 10:31:55 GMT

Ookla gives me 36/31 - before I accepted the free offer to upgrade to 150 I was getting at least 50 so I'm going to be complaining!!!

Colin

imjolly — Wed, 01 Jul 2020 10:42:12 GMT

post the results of the btspeedtester when using ethernet connection not wifi https://www.speedtest.btwholesale.com/

there are no guarantees on download especially when using wireless which is prone to interference

post your hub stats

colliedug — Thu, 02 Jul 2020 19:10:32 GMT

I phoned BT and was advised to use fast.com.

Speeds are consistently around 120 🙂