https://community.bt.com/t5/Archive-Staging/Slow-Speed/m-p/2065627#M1201342 <P>welcome to the BT community forum where customers help customers and only BT employees are the forum mods<BR /><BR />in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if&nbsp; HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .&nbsp;<BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal</P> <P>&nbsp;</P> <P>enter your phone number and post results&nbsp; remember to delete number&nbsp; &nbsp;<A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-e09a6eac-b6fc70db">https://www.broadbandchecker.btwholesale.com/#/ADSL</A><BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem</P> Wed, 01 Jul 2020 09:50:53 GMT imjolly 2020-07-01T09:50:53Z https://community.bt.com/t5/Archive-Staging/Slow-Speed/m-p/2065624#M1201341 <P>I'm getting 19 / 20 mps instead on guaranteed min 30mbs, will I be entitled to the refund BT Offer if you don't get you guaranteed speed?</P> Wed, 01 Jul 2020 09:47:07 GMT https://community.bt.com/t5/Archive-Staging/Slow-Speed/m-p/2065624#M1201341 CMW-66 2020-07-01T09:47:07Z https://community.bt.com/t5/Archive-Staging/Slow-Speed/m-p/2065627#M1201342 <P>welcome to the BT community forum where customers help customers and only BT employees are the forum mods<BR /><BR />in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if&nbsp; HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .&nbsp;<BR /><BR />Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal</P> <P>&nbsp;</P> <P>enter your phone number and post results&nbsp; remember to delete number&nbsp; &nbsp;<A href="https://www.broadbandchecker.btwholesale.com/#/ADSL" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-e09a6eac-b6fc70db">https://www.broadbandchecker.btwholesale.com/#/ADSL</A><BR /><BR />Someone may then be able to offer help/assistance/suggestions to your problem</P> Wed, 01 Jul 2020 09:50:53 GMT https://community.bt.com/t5/Archive-Staging/Slow-Speed/m-p/2065627#M1201342 imjolly 2020-07-01T09:50:53Z