This topic

Can't Order - Address Not Listed

Willzaa — Wed, 01 Jul 2020 12:29:56 GMT

Good Afternoon,

I'm trying to order broadband but my address does not show in the list when entering my postcode. The 59 other houses in the street do, just not mine.

How do I go about ordering broadband without my house showing in the list?

Thanks,

William

Re: Can't Order - Address Not Listed

imjolly — Wed, 01 Jul 2020 12:33:31 GMT

is it a new build?

is address correct in royal mail database?

you may have to order a phone line first then once running and address registered then add broadband package

Re: Can't Order - Address Not Listed

Willzaa — Wed, 01 Jul 2020 12:39:33 GMT

Yes, it's a new build.

Address is correct in the Royal Mail database, matches the same format as the rest of the street.

We ordered a line back in January but this still hasn't been installed due to site-wide cabling issues, apparently this is going to be completed this week or next. Was hoping I could order the broadband now to be ready for the line going live.

Just seems weird how houses that haven't even been built yet are showing yet mine isn't.

Re: Can't Order - Address Not Listed

pippincp — Wed, 01 Jul 2020 12:44:56 GMT

As @imjolly has advised you will need to order a phone line first. The database will then be updated and you will be able to order your broadband.

As it's a new build I'm surprised the developer didn't arrange with Openreach for FTTP to be installed.

Re: Can't Order - Address Not Listed

imjolly — Wed, 01 Jul 2020 12:45:21 GMT

need to take up with site developer but as new build has openreach installed an ONT something like this

Re: Can't Order - Address Not Listed

Willzaa — Wed, 01 Jul 2020 12:48:08 GMT

Do I need to wait for the line to be installed before it shows up?

Unfortunately they didn't go for FTTP for whatever reason, pretty annoying!

Re: Can't Order - Address Not Listed

pippincp — Wed, 01 Jul 2020 12:50:08 GMT

Yes, once the engineer signs the job off the database should be updated the following Friday.

Re: Can't Order - Address Not Listed

Willzaa — Wed, 01 Jul 2020 12:52:57 GMT

Ok, that's great. Thanks for the help with that.

Out of interest though, how is it that the rest of the street who don't have their lines installed yet still manage to show up? Am I just unlucky?

Re: Can't Order - Address Not Listed

imjolly — Wed, 01 Jul 2020 12:54:33 GMT

sounds like it but take it up with developer

Re: Can't Order - Address Not Listed

pippincp — Wed, 01 Jul 2020 13:01:19 GMT

What result do you get when you wner your address HERE? The link for the address checker is at the bottom of the page.

Re: Can't Order - Address Not Listed

Willzaa — Wed, 01 Jul 2020 13:03:25 GMT

I get "Your address has been successfully matched; however we cannot determine ADSL availability at this address. Please try the Telephone Number or Postcode Checker."

Re: Can't Order - Address Not Listed

pippincp — Wed, 01 Jul 2020 13:05:59 GMT

That's the classic no phone line response. You sure the other houses don't have phone lines?

Re: Can't Order - Address Not Listed

Willzaa — Wed, 01 Jul 2020 13:09:10 GMT

I don't think so, although I'm doubting myself now.

We've all been told we haven't been able to get phone lines or broadband on the estate because of cabling issues into the site.

Re: Can't Order - Address Not Listed

pippincp — Wed, 01 Jul 2020 13:13:41 GMT

Under the USO Openreach have to supply you with a phone line. The developer really screwed up not getting FTTP.