Full Fibre "not available" but next door neighbour has it

Ian32335 — Wed, 01 Jul 2020 17:04:43 GMT

I've been trying to sign up for full fibre. My entire village is fitted with full fibre and my two next door neighbours have it; however BT tells me that it's not available. Just metres away my neighbours get 910Mb!

Spoke with call centre and they couldn't really help, but I can see the fibre termination points on the pole right outside, two go to my neighbours but there are plenty of spare sockets.

I've run out of options! I really want full fibre! If an OpenReach engineer looked they would plainly see it is available, seems like an error on the system.

BT suggested I fill in a form online and they'd contact me "when it was available" but this seems like a waste of time if it's already there but the system is wrong!

Has got ideas of what I can do?

Thanks!!

Re: Full Fibre "not available" but next door neighbour has it

imjolly — Wed, 01 Jul 2020 17:11:05 GMT

Try phoning FTTP TEAM 08005874787 and see if they can help you

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Full Fibre "not available" but next door neighbour has it

Re: Full Fibre "not available" but next door neighbour has it