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Incomplete order details

VladRoset — Wed, 01 Jul 2020 17:04:50 GMT

Hi,

I ordered today BT Fibre and the delivery address for the equipment and I assume the address for the engineer to attend to is also incomplete, is missing a letter and there are 3 flats in the building.

I managed to change the billing address, but, will that be enough? Can the delivery address and the address to attend to be updated?

Thank you!

Re: Incomplete order details

imjolly — Wed, 01 Jul 2020 17:13:22 GMT

This is a customer help customer forum and your post does not go to BT. You need to phone 150 to get it changed

Re: Incomplete order details

VladRoset — Wed, 01 Jul 2020 17:17:55 GMT

Ok, thank you.
Equipment has not been installed yet line/broadband has not been activated yet, will this number "150" work from any network, or only from BT one?
Thank you!

Re: Incomplete order details

pompey1898 — Wed, 01 Jul 2020 17:31:50 GMT

@VladRosetwrote:
Ok, thank you.
Equipment has not been installed yet line/broadband has not been activated yet, will this number "150" work from any network, or only from BT one?
Thank you!

0800 800 150 will work from any mobile

Re: Incomplete order details

VladRoset — Wed, 01 Jul 2020 17:44:43 GMT

Ok, thanks!