https://community.bt.com/t5/Archive-Staging/problem-with-router/m-p/2066907#M1201505 <P>Engineer kindly fixed loss of phone line today...many thanks. He also checked my broadband speed and thinks that there is a problem with the router (home hub 4 I think). He suggests that i contact you to get a replacement sent...is this feasible please?</P> Fri, 03 Jul 2020 20:38:39 GMT robbie0694 2020-07-03T20:38:39Z https://community.bt.com/t5/Archive-Staging/problem-with-router/m-p/2066907#M1201505 <P>Engineer kindly fixed loss of phone line today...many thanks. He also checked my broadband speed and thinks that there is a problem with the router (home hub 4 I think). He suggests that i contact you to get a replacement sent...is this feasible please?</P> Fri, 03 Jul 2020 20:38:39 GMT https://community.bt.com/t5/Archive-Staging/problem-with-router/m-p/2066907#M1201505 robbie0694 2020-07-03T20:38:39Z https://community.bt.com/t5/Archive-Staging/problem-with-router/m-p/2066908#M1201506 <P>This is a customer help customer forum. Your post does not go to BT</P> <P>If your hub is faulty then you need to phone customer service on 150 and ask for replacement</P> Fri, 03 Jul 2020 20:52:17 GMT https://community.bt.com/t5/Archive-Staging/problem-with-router/m-p/2066908#M1201506 imjolly 2020-07-03T20:52:17Z