This topic

Shocking broadband

Bking81 — Sat, 04 Jul 2020 17:35:07 GMT

been with bt many years no problems up until last few weeks. Speed is up and down constantly dropping below 20 a lot. Phoned bt was told was being looked into. Got a text to say we are looking into your broadband speed and need 2 more days this was on the 25th of June and someone would be in touch. Still not sorted and no contact or explanation to whats going on. I need out of this contract

Re: Shocking broadband

Starwire — Sat, 04 Jul 2020 17:43:07 GMT

Was it on all of them or just the one?

Re: Shocking broadband

Carlusha — Sat, 04 Jul 2020 17:48:02 GMT

@Starwirewrote:
Was it on all of them or just the one?

All of what or just the one (of what)?

Re: Shocking broadband

Bking81 — Sat, 04 Jul 2020 18:01:11 GMT

someone made the most of the pubs reopening

Re: Shocking broadband

imjolly — Sat, 04 Jul 2020 19:56:08 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Shocking broadband

busterboy1 — Sat, 04 Jul 2020 22:00:19 GMT

Shocking broadband.

I will swap you for my shocking broadband. 🙄

Re: Shocking broadband

Bking81 — Sat, 04 Jul 2020 22:06:02 GMT

Ok got me there that is ridiculous. Hope your not paying for that

Re: Shocking broadband

Bking81 — Sat, 04 Jul 2020 22:09:12 GMT

@imjolly

Hope this helps

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)

VDSL Range B (Impacted)

52.1	35	11.6	7.2	30	Available	Available	--
50.5	30.7	11.4	6.6	25	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 14	--	12 to 16	Available	Available	--
Up to 14	Up to 1	12 to 16	Available	Available	--
Up to 6	--	5 to 8	Available	Available	--
2	--	--	Available	Available	--
2	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

47.2

7.92

2020-06-30

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

15-06-2020

Re: Shocking broadband

busterboy1 — Sat, 04 Jul 2020 22:10:05 GMT

Probably pay more than you a month.

Never been so bad and disconnects at least 10 times a day. 😬

Any walls around I can bang my head on.☹️

Re: Shocking broadband

Starwire — Sun, 05 Jul 2020 06:27:00 GMT

Ha, sorry. Wasn’t meant to reply to you.

Re: Shocking broadband

imjolly — Sun, 05 Jul 2020 10:17:58 GMT

so from dslchecker results your estimated connection speed range is 52/35mb and you are getting 47mb so up near top of range

can you post hub stats please which exchange and cab are you on?

can you run btspeedtester and post results must be done using ethernet connection

https://www.speedtest.btwholesale.com/