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Ongoing fault

OHorton — Sun, 05 Jul 2020 20:41:14 GMT

Simple question. Why are BT unable to fix the blatantly obvious? Ongoing drop of broadband. Will work for days then drops every few minutes, then settles again. Interestingly, no fault can be traced but it only happens in adverse weather. This as been happening for months and the only thing left, and what I thought of originally, is the overhead cable coming in. Just change it and there we go!

Re: Ongoing fault

imjolly — Sun, 05 Jul 2020 21:10:45 GMT

This is a customer help customer forum and your post does not go to BT

have you checked for line noise when your connection drops

these intermittent problems are difficult to find and unfortunately you cannot just phone up when it rains and get engineer visit

Re: Ongoing fault

pippincp — Mon, 06 Jul 2020 02:43:40 GMT

To check for ine noise ring 17070 option 2, best with corded phone.

Re: Ongoing fault

OHorton — Mon, 06 Jul 2020 09:34:59 GMT

now I've heard a lot of noise on the line, what do I do?

Re: Ongoing fault

imjolly — Mon, 06 Jul 2020 09:37:37 GMT

phone 151 and report a phone fault