This topic

BT Infinity woes and weirdness

Dazz0r77 — Tue, 07 Jul 2020 18:49:34 GMT

Recently had my internet 'fixed'...between a replacement hub and a new line from the box on my house down to the master socket....I originally had speeds of 70mb+ down and 12/13mb up. This suddenly went down overnight to 42-46mb down, 12/13mb up, and regularly drops/disconnected.

Firstly I was told no issue on line, and had a replacement router. This somehow made things worse, speeds went to 37mb down....rang BT again, spoke to another fella who said I must have issues on the line. Nice chap came down, replaced the line into the house...messed about with the master socket and said my speeds should return to normal. Since then my speed has gone back up to 56mb down and 18mb up, nowhere close to where it was but better I guess...but when I do a quiet line test, it did seem noisier than before 😐. Will my original speed ever return? Or will the constant disconnects and potentially a worse hub hamstring it forever!!

Also, as shown in picture below...on my router it now says Connection Type: Fibre Broadband (VDSL), now this always use to say BT Infinity 2, 3, 4 etc. Why has this suddenly happened? Is something not right? Any ideas be great! 🙂

huh?!

Re: BT Infinity woes and weirdness

pippincp — Tue, 07 Jul 2020 18:55:35 GMT

Any noise on the line is a problem, you should report it and get it sorted out. Don't mention broadband or you'll end up in the wrong queue.

Infinity was just a brand name which is no longer used.

Re: BT Infinity woes and weirdness

imjolly — Tue, 07 Jul 2020 19:17:01 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: BT Infinity woes and weirdness

pippincp — Tue, 07 Jul 2020 19:20:00 GMT

@imjolly did you miss the bit about the noise on the line? That needs sorting out first.

Re: BT Infinity woes and weirdness

Dazz0r77 — Tue, 07 Jul 2020 21:11:28 GMT

@pippincp Thanks for that, will chase up the noisy line issue. Wasn't terrible, but definitely not quiet.

Re: BT Infinity woes and weirdness

Dazz0r77 — Tue, 07 Jul 2020 21:34:35 GMT

Re: BT Infinity woes and weirdness

imjolly — Tue, 07 Jul 2020 22:02:37 GMT

@pippincp

No I read the bit about some line noise and I wanted to see how bad it was affecting the connection by comparing expected range with the hub stats. It will also help when noise is fixed for comparison

Re: BT Infinity woes and weirdness

pippincp — Tue, 07 Jul 2020 22:19:56 GMT

@Dazz0r77 You blanked out the exchange so we can't tell what type of cab you are on and if G.INP would be available.

Re: BT Infinity woes and weirdness

Dazz0r77 — Tue, 07 Jul 2020 23:02:55 GMT

Exchange GILWERN is served by Cabinet 4... DOH!