This topic

Do I have to use by hub

mearlski — Wed, 08 Jul 2020 09:07:26 GMT

Do I need to have my bt homehub connected for line tests? I've just been upgraded to fibre 2 and have no speed changes at all.

I have a tp link archer as my router with no problems at all but I've had no speed increase when my line was "upgraded". I still only get 24meg

Re: Do I have to use by hub

licquorice — Wed, 08 Jul 2020 09:10:18 GMT

If you only got 24M before, moving to fibre 2 won't make any difference.

Re: Do I have to use by hub

mearlski — Wed, 08 Jul 2020 11:21:56 GMT

Why would that be the case? My minimum guarantee is 28.

I had fiber 2 a few years ago and was getting 40mb consistently... Had to go down a tier due to financial reasons

Re: Do I have to use by hub

licquorice — Wed, 08 Jul 2020 11:26:45 GMT

Because all moving to fibre 2 does is remove an artificial speed cap of 55M. Unless you were getting 55M previously with a capability of faster, you won't see an increase in speed.

If your car is only capable of 50 mph, moving a speed limit from 70mph to 80mph won't make it go any faster.

Re: Do I have to use by hub

mearlski — Wed, 08 Jul 2020 11:49:08 GMT

That makes perfect sense. I'm curious now as to why bt have clearly lied to me then! Maybe to get me to sign a contract for 24 months.... Very sneaky.

I thought I may have been limited by by themselves. I know my line can get more suited as I used to get 40mbps.

Still a bit naughty to say I can have something when I can't

Re: Do I have to use by hub

licquorice — Wed, 08 Jul 2020 12:46:38 GMT

Whilst changing package won't improve your speed, if you have a line problem there might be scope for improvement.

Can you post your hub stats and the result from the DSL checker please. https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Do I have to use by hub

mearlski — Wed, 08 Jul 2020 17:17:17 GMT

Thanks....See the snaps 🙂

Re: Do I have to use by hub

licquorice — Wed, 08 Jul 2020 17:28:54 GMT

As you can see from the stats, your line is capable of 46M but has been banded by DLM at 27.4M due to instability.

Is there any noise on your line with a quiet line test 17070?

Re: Do I have to use by hub

mearlski — Wed, 08 Jul 2020 17:36:22 GMT

Just done the quiet line test and it is silent. I did it the other day a few times and noted no noise at all

Re: Do I have to use by hub

licquorice — Wed, 08 Jul 2020 17:51:00 GMT

Is your router connected to the master socket or an extension? Your speed is below the handback threshold so you can report the fault.

Re: Do I have to use by hub

mearlski — Wed, 08 Jul 2020 17:53:04 GMT

yeah its in the master socket. Ill raise it as an issue and see where I get. 🙂

You have been very helpful, thank you

Re: Do I have to use by hub

mearlski — Wed, 08 Jul 2020 18:45:10 GMT

I have to admit, reporting a fault to BT is very awkward.

Ive gone through the processes asked and it then says I have no fault tracked. Cant even chat online as there are no available agents 😞

Re: Do I have to use by hub

licquorice — Wed, 08 Jul 2020 18:51:33 GMT

Might have a long wait, but try calling 150 to report the fault

Re: Do I have to use by hub

mearlski — Fri, 10 Jul 2020 07:10:57 GMT

Goddamit! Terrible again. Look at the downstream this time!......Gonna have to try and get through on the weekend to log a fault