This topic

Slow loading of web sites

evan15021966 — Wed, 08 Jul 2020 09:16:31 GMT

Hi,

I've been having problems with slow loading of web sites for weeks now.

Especially YouTube and Facebook, which only load partially, and usually never complete.

I have changed browsers, cleared history and cookies.

I have re-formatted and re-installed Windows 10.

I have used two other laptops,

Re-set router.

Bur the problem still persists (even on the other laptops).

I logged onto my router, and checked the speed, and it is correct at about 74.9Mb/s

Tried running speed test on browser on Windows, but does not complete.

I have the Fibre 1 package

Any ideas ?

Thanks

Re: Slow loading of web sites

imjolly — Wed, 08 Jul 2020 09:19:18 GMT

have you checked MYBT and switched of web protect?

Re: Slow loading of web sites

evan15021966 — Wed, 08 Jul 2020 12:28:06 GMT

Web Protect is already switched off.

Re: Slow loading of web sites

imjolly — Wed, 08 Jul 2020 12:51:00 GMT

Parental controls also switched off in MYBT?

Re: Slow loading of web sites

evan15021966 — Wed, 08 Jul 2020 13:57:44 GMT

Yes,

BT Parental Controls
BT Web Protect
BT Virus Protect
True Key

all un-activated

Re: Slow loading of web sites

evan15021966 — Wed, 08 Jul 2020 14:00:09 GMT

About 25% of the time it works fine, at full speed.
This can be morning, afternoon or evening though.
No specific time

Re: Slow loading of web sites

Lisley — Fri, 04 Sep 2020 10:48:32 GMT

I have this issue too on both computers using all browsers. I have fibre and the speed doesn't seem to be an issue although the BT Speed Test doesn't appear to work. Was wondering if you ever had a reply or were able to fix it?

Having done some research it sounds like I have DNS issues possibly caused by the interaction between my Smart Hub and Windows 10 but I have no idea how to resolve that!!

Re: Slow loading of web sites

pippincp — Fri, 04 Sep 2020 12:19:15 GMT

@Lisley Change your DNS settings. https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

Re: Slow loading of web sites

Lisley — Fri, 04 Sep 2020 13:52:06 GMT

Hi pippincp.

Thanks for the quick response.

I'm a bit nervous about changing the DNS settings on my router as I read (somewhere!) that this could affect my BT TV. Do you have any thoughts on that?

Kind regards

Re: Slow loading of web sites

Lisley — Fri, 04 Sep 2020 13:58:53 GMT

I should also have added that on a new thread that I started earlier Imjolly suggested that I turn off Web Protect. I have now done that and so far all is good. So I may wait and see if the problem returns before changing my DNS settings. Then I hopefully will know which one worked. Fingers crossed.

Re: Slow loading of web sites

pippincp — Fri, 04 Sep 2020 15:03:33 GMT

@Lisley You cannot change DNS in the hub, that's why I gave you a link with how to change it on your PC.

Re: Slow loading of web sites

Lisley — Fri, 04 Sep 2020 15:39:29 GMT

Sorry pippincp. Got it.