This topic

Connection drops everytime it rains

md111 — Wed, 08 Jul 2020 17:00:56 GMT

We've been having an annoying problem for a long time now. Every time it rains our connection drops. When we received a new hub a while back I thought that may fix it but there was no change which ruled the Hub out of causing the problem

I did see an old thread on a similar issue but apart from testing the phone line for noise when it rains (which I have done and there is no noise) didn't contain much information to help, I think they got direct help.

Also as a secondary issue the Broadband speed has dropped below the Stay Fast speed and is now nearly at the same speed as upload

Re: Connection drops everytime it rains

imjolly — Wed, 08 Jul 2020 17:09:42 GMT

can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information

Is your phone line still silent on quiet line test?

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Connection drops everytime it rains

md111 — Wed, 08 Jul 2020 17:23:51 GMT

Product name:

BT Hub 6A

Serial number:

+084319+NQ62362260

Firmware version:

SG4B1000E020

Firmware updated:

24-Jun-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 0 Hours 51 Minutes 52 Seconds

Data rate:

15.00 Mbps / 22.40 Mbps

Maximum data rate:

21763 / 72245

Noise margin:

10 dB / 19.8 dB

Line attenuation:

29.9 dB

Signal attenuation:

18.8 dB / 29.9 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

65 MB Uploaded / 193 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-78FX

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-78FX

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

90:4D:4A:22:DE:2F

Software variant:

Boot loader:

7.33.1

Quiet line test is still silent

Re: Connection drops everytime it rains

Starwire — Wed, 08 Jul 2020 17:50:22 GMT

Probably needs a drop wire change.

Re: Connection drops everytime it rains

imjolly — Wed, 08 Jul 2020 17:53:59 GMT

Connection time only 51min is that due to rain or hub just dropping connection or manual reset?

Re: Connection drops everytime it rains

md111 — Wed, 08 Jul 2020 17:57:44 GMT

That was from after the last time it disconnected when it rained.

has been on and off today with the rain