This topic

Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it was?

Snowy106 — Thu, 09 Jul 2020 00:20:24 GMT

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

licquorice — Thu, 09 Jul 2020 07:56:32 GMT

Put your phone number in the DSL checker and post a screenshot of the result. Edit out your phone number before posting. https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

Snowy106 — Thu, 09 Jul 2020 08:21:46 GMT

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

busterboy1 — Thu, 09 Jul 2020 08:42:03 GMT

Consider yourself lucky.

FTTP is available and you need to ring sales 🙂

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

licquorice — Thu, 09 Jul 2020 08:44:43 GMT

Indeed, bad news is cabinet is full and there is a waiting list, the good news is FTTP is available. Call the FTTP team on 0800 587 4787

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

Snowy106 — Thu, 09 Jul 2020 09:30:02 GMT

Thank you, frustratingly I have spoken to sales, I ordered adsl then realised I could order fibre, shell agreed and we cancelled adsl..but it didn’t cancel properly so until shell realised This glitch had occurred, I couldn’t order any fibre. Then last Friday Shell said they could push through my original fibre order(which I should have gone with!) but the deal had changed and I asked to cancel that so I could put the new better shell fibre order through...so they cancelled it but I was back to square one..no fibre deal available on their site. I spoke to someone at shell and initially they said cabinet is full but if you select my neighbours on shell site it says fibre available(even for someone who would need a line to be put in) they eventually said my particular line cannot accept fibre. So sorry for extremely long message! What can I do?

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

Snowy106 — Thu, 09 Jul 2020 09:33:12 GMT

Thank you! I will ring that number but I have spoken to sales, I initially ordered adsl then realised I could order fibre, shell agreed and we cancelled adsl..but it didn’t cancel properly so until shell realised This glitch had occurred, I couldn’t order any fibre. Then last Friday Shell said they could push through my original fibre order(which I should have gone with!) but the deal had changed and I asked to cancel that so I could put the new better shell fibre order through...so they cancelled it but I was back to square one..no fibre deal available on their site. I spoke to someone at shell and initially they said cabinet is full but if you select my neighbours on shell site it says fibre available(even for someone who would need a line to be put in) they eventually said my particular line cannot accept fibre. So sorry for extremely long message! What can I do?

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

imjolly — Thu, 09 Jul 2020 09:41:22 GMT

just phone the FTTP number

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

pompey1898 — Thu, 09 Jul 2020 09:53:03 GMT

Hi @Snowy106 ,

@imjolly& @licquorice are right but I am curious as to who is the "shell" you keep refering to ?

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

Carlusha — Thu, 09 Jul 2020 09:55:33 GMT

All through this thread, @Snowy106 is referring to Shell who do not offer FTTP. Therefore, if the OP is now going with BT's FTTP, then great, welcome to BT and, oh, I am jealous - would love FTTP but no sign of it in our area.

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

pompey1898 — Thu, 09 Jul 2020 10:03:08 GMT

Hi @Carlusha ,

I have never heard of Shell offering broadband, hence my query. I thought Shell was an oil company.

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

Snowy106 — Thu, 09 Jul 2020 10:57:24 GMT

Shell broadband.

i just rang suggested fttp number but it’s BT’s number and there is no fttp department. A really good member of sales told me it looks like I can get fibre but no further with problem:-/

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

licquorice — Thu, 09 Jul 2020 11:12:28 GMT

The only way you will get fibre broadband is to go with a FTTP provider. Most ISP's don't offer it.

This is a BT retail forum so can only offer advice about BT.

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

Carlusha — Thu, 09 Jul 2020 12:26:00 GMT

@pompey1898wrote:
Hi @Carlusha ,
I have never heard of Shell offering broadband, hence my query. I thought Shell was an oil company.

Cheers. Our posts crossed.

Just about everyone offers broadband these days. So yes, Shell offer FTTC and not FTTP but, hey, the OP's local cabinet is full.

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

Carlusha — Thu, 09 Jul 2020 12:28:27 GMT

@Snowy106wrote:
Shell broadband.
i just rang suggested fttp number but it’s BT’s number and there is no fttp department. A really good member of sales told me it looks like I can get fibre but no further with problem:-/

That begs the question as to why you're here when you should be addressing your queries/concerns with Shell.

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

licquorice — Thu, 09 Jul 2020 13:38:28 GMT

Quite.

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

Snowy106 — Thu, 09 Jul 2020 13:48:26 GMT

Open reach have put it through to a specialist team.

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

Snowy106 — Thu, 09 Jul 2020 13:53:29 GMT

It does doesn’t it? Shell are useless and I am stuck(possibly because they haven’t cancelled my order properly?).

I am not in a contract so here I am.I have had some good advice. Open reach have got back to me and said it is going to a specialist team.

Are potential bt customers ok here?

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

Carlusha — Thu, 09 Jul 2020 13:53:53 GMT

@Snowy106wrote:
Open reach have put it through to a specialist team.

Did OR react to your questions or were they instructed by Shell? As far as I am aware, only ISPs may request work/repairs etc from OR. Am I wrong?

Re: Fibre help! Being told cabinet full/not full now told fibre not available? Open reach said it wa

Snowy106 — Thu, 09 Jul 2020 14:21:41 GMT

Thanks for your helpful message

I filled out a form to Openreach and a gentleman from open reach has got back to me saying he needs to put it through to a specialist team to investigate.

I don’t think that necessarily means any actual physical repair or work will happen. I don’t work for open reach so I don’t exactly know what ‘put it through to a specialist team’ involves or means?