https://community.bt.com/t5/Archive-Staging/Broadbang-speed-and-drop-outs/m-p/2069067#M1201969 <P>&nbsp;Hi, just before lockdown a nice BT engineer came to sort out my speed.&nbsp; He did to some extent, but was unable to complete and get the guaranteed speed.&nbsp; He said that an engineer would tinker with the box down the road and get it up for me.&nbsp; This unfortunately did not happen and now I am getting dropouts every day and still only getting 50mg.</P><P>&nbsp;</P><P>The engineer moved my hub and this has resulted in being unable to get WiFi outside, whereas I could before.&nbsp; The dropouts are my main concern as it happens during zoom updates from work.</P><P>&nbsp;</P><P>Anybody on here help please?&nbsp; Why can't we just emal BT?</P><P>&nbsp;</P><P>Many thanks</P> Thu, 09 Jul 2020 11:06:09 GMT Greenfingers9 2020-07-09T11:06:09Z https://community.bt.com/t5/Archive-Staging/Broadbang-speed-and-drop-outs/m-p/2069067#M1201969 <P>&nbsp;Hi, just before lockdown a nice BT engineer came to sort out my speed.&nbsp; He did to some extent, but was unable to complete and get the guaranteed speed.&nbsp; He said that an engineer would tinker with the box down the road and get it up for me.&nbsp; This unfortunately did not happen and now I am getting dropouts every day and still only getting 50mg.</P><P>&nbsp;</P><P>The engineer moved my hub and this has resulted in being unable to get WiFi outside, whereas I could before.&nbsp; The dropouts are my main concern as it happens during zoom updates from work.</P><P>&nbsp;</P><P>Anybody on here help please?&nbsp; Why can't we just emal BT?</P><P>&nbsp;</P><P>Many thanks</P> Thu, 09 Jul 2020 11:06:09 GMT https://community.bt.com/t5/Archive-Staging/Broadbang-speed-and-drop-outs/m-p/2069067#M1201969 Greenfingers9 2020-07-09T11:06:09Z