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Purple Flashing day after activation

stuartmcn — Fri, 10 Jul 2020 08:42:31 GMT

Hello. Two weeks ago I moved into a new flat and have been waiting for my activation day with BT Broadband. This was yesterday and waited whole day for activation however it is still flashing purple despite receiving text and advice on the phone that it would be active. Everything is connected properly I have tried every other troubleshoot. The wall socket is a BT Openreach single input phone line. Any help would be greatly appreciated as we need this as soon as possible to work from home.

Re: Purple Flashing day after activation

licquorice — Fri, 10 Jul 2020 08:44:31 GMT

Have you got dial tone at the socket, is it the right number read back to you when you dial 17070?

Re: Purple Flashing day after activation

stuartmcn — Fri, 10 Jul 2020 08:48:19 GMT

We haven’t got a landline phone we were just wanting internet

Re: Purple Flashing day after activation

stuartmcn — Fri, 10 Jul 2020 08:48:58 GMT

We’ve apparently got a landline number set up though

Re: Purple Flashing day after activation

Keith_Beddoe — Fri, 10 Jul 2020 08:56:10 GMT

@stuartmcn wrote:

We haven’t got a landline phone we were just wanting internet

Unless you get dial tone, there will be no Internet, as the line will be disconnected somewhere. You need to check that with a cheap wired phone (less than £10), as the problem could be within your property and nothing to do with BT.

Re: Purple Flashing day after activation

licquorice — Fri, 10 Jul 2020 08:56:58 GMT

Without testing with a phone you won't know if the problem is the line or just broadband. Best call 0800 800150 and find out what has happened.

Re: Purple Flashing day after activation

stuartmcn — Fri, 10 Jul 2020 09:00:58 GMT

Okay thank you! I’ll grab a phone. Tried ringing that number but never got past hold

Re: Purple Flashing day after activation

licquorice — Fri, 10 Jul 2020 09:05:20 GMT

You will need to be patient on that number, it is very busy.

Re: Purple Flashing day after activation

stuartmcn — Fri, 10 Jul 2020 09:05:34 GMT

If there is a problem that isn’t to do with BT couldn’t they still send an engineer as it’s them who is meant to install it, otherwise who do I contact? My landlord?

Re: Purple Flashing day after activation

stuartmcn — Fri, 10 Jul 2020 09:06:34 GMT

Also is there a chance that it just hasn’t been activated yet and will be later

Re: Purple Flashing day after activation

stuartmcn — Fri, 10 Jul 2020 09:46:05 GMT

Now saying on app that I have 1 fault that they’re working on, must be a BT problem then right?

Re: Purple Flashing day after activation

licquorice — Fri, 10 Jul 2020 09:48:41 GMT

Right

Re: Purple Flashing day after activation

stuartmcn — Fri, 10 Jul 2020 15:16:20 GMT

Okay so I’ve plugged in a phone and that’s not working either, we now have an engineer coming on Monday.

Re: Purple Flashing day after activation

Keith_Beddoe — Fri, 10 Jul 2020 15:24:36 GMT

@stuartmcn wrote:

Okay so I’ve plugged in a phone and that’s not working either, we now have an engineer coming on Monday.

So there is a disconnection on the line somewhere, either inside the property, or on the external network.